Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Close location to JR station
Comment from Hotel Management
19 Apr 2024 by ホテルマイステイズ札幌駅北口, Hotel Management
Thank you for staying at HOTEL MYSTAYS Sapporo Station North Exit.Thank you again for taking the time out of your busy schedule to post.We look forward to seeing you again.HOTEL MYSTAYS Sapporo Station North Exitfront
by A verified traveler
Posted 28 Mar 2024
5 mins walk to Sapporo jr station and stellar for great shopping and food options. Room is small but comfortable. Quick and efficient check in and check out.
Comment from Hotel Management
28 Mar 2024 by ホテルマイステイズ札幌駅北口, Hotel Management
Thank you very much for staying at HOTEL MYSTAYS Sapporo Station.Thank you again for taking the time out of your busy schedule to post.We will continue to work hard on our services and customer service to ensure the satisfaction of our guests.All of our staff are looking forward to seeing you again.HOTEL MYSTAYS Sapporo Stationfront
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
23 Mar 2024 by HOTEL MYSTAYS Sapporo Station Front, Hotel Management
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 16 Mar 2024
The family room is quite small and hard to open a couple of large luggages. Pay the little extra money for a corner premium twin room, all the equipment is better and the room is about twice the size. Standard japanese hotel design and rooms. There is an elevator across the street at lawson's building that goes directly down to the underground JR passage but it is not temperature controlled and really cold. Also a few elevators in that passage to the JR entrance so you do not need to lug your luggage in the snow. Hotel is a good choice if you need a big room and want to stay close to the JR station.
Comment from Hotel Management
19 Mar 2024 by HOTEL MYSTAYS Sapporo Station Reception, Hotel Management
Thank you for using HOTEL MYSTAYS Sapporo Station.Thank you for your compliments.However, we are very sorry that the room was small.Our hotel is a business hotel, so the rooms are a little small.The room you upgraded to is the largest room in our hotel.Our hotel is within a 5-minute walk from the north exit of Sapporo Station, so transportation access is very good.As you say, if you use the underground passage, you can get there without getting too wet even in bad weather.We hope that you will use our hotel again when you come to Sapporo.We look forward to meeting again.
by A verified traveler
Posted 10 Mar 2024
Hotel close to Sapporo station north exit if you take the train from the airport. Walk underground to the building across with Lawson's and escalator and elevator in case you have luggages/strollers. However leaving the JR building it gets very cold and the walkway in no longer temperature controled. Good location but few dinning spots in the immediate area, most will be at the station. If coming during winter, you will encounter a little snow on the pathway adjacent to the hotel on the side and after the hotel front entrance. The corner premium twin rooms are like double the size of family rooms for just a few extra dollars. Plus they have premium tv with built in YouTube and Netflix not available in the family rooms. Separate toilet and bathing rooms, walk in closet. Wifi speed about 10 Mbps. The only strange thing about the premium twin room was that there was always a cold draft from somewhere either the toilet or the large windows.
Comment from Hotel Management
10 Mar 2024 by ホテルマイステイズ札幌駅北口, Hotel Management
Thank you very much for staying at HOTEL MYSTAYS Sapporo Station.We would also like to thank you for taking the time out of your busy schedule to post.There are pubs and restaurants around the hotel at Sapporo Station or on the south side of the station.There will be a pub on the north side of the station.Regarding the toilet, we would like to confirm that there is a natural ventilation opening in the toilet, but there is no wind coming in from there.All of our staff are looking forward to seeing you again.HOTEL MYSTAYS Sapporo Stationfront
by A verified traveler
Posted 1 Mar 2024
Breakfast is at top of the hotel. Rooms are rather small. Staffs are kind. One can only check in after 3 pm, no earlier.
Comment from Hotel Management
2 Mar 2024 by Hotel Mystays Sapporo Station Reception, Hotel Management
Thank you for taking the time out of your day to leave a review, dear guest.We are glad to hear that your experience with us was good.About the check-in time, we are sorry if there was a misunderstanding. While the standard check-in time is at 3 PM, we also accept early check-ins. However, this costs an extra charge of 2000 yen per hour. We hope this information comes in hand.We look forward to welcoming you once more.Best regards,Hotel Mystays Sapporo Station Reception.
by A verified traveler
Posted 21 Feb 2024
Nice place to stay.
Comment from Hotel Management
24 Feb 2024 by HOTEL MYSTAYS Sapporo Station Front, Hotel Management
Dear Guest,We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We are glad you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 17 Feb 2024
good location
Comment from Hotel Management
24 Feb 2024 by HOTEL MYSTAYS Sapporo Station Front, Hotel Management
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 17 Feb 2024
Nice breakfast with a view!
Comment from Hotel Management
24 Feb 2024 by HOTEL MYSTAYS Sapporo Station Front, Hotel Management
Dear Guest,We are delighted to hear you had an enjoyable stay at our hotel. Your kind remarks about the breakfast are appreciated. We sincerely hope to welcome you again at our hotel.
by A verified traveler
Posted 13 Feb 2024
Room carpet needs to be replaced; beyond just cleaning.
Wifi was very slow and hard to access.
Comment from Hotel Management
13 Feb 2024 by HOTEL MYSTAYS Sapporo Station Front, Hotel Management
Dear Guest, Thank you for your comment regarding facilities in the guestroom. Your feedback will be instrumental for us to improve our service.We are glad you enjoyed your stay and hope to see you again soon.
