Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 3 Mar 2024
Nice stay.
No extra for expedia vip
Comment from Hotel Management
4 Mar 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.
by A verified traveler
Posted 28 Feb 2024
Our second stay at this hotel... lovely place to stay with great breakfast and excellent staff. Ideal location to stay if skiing in the area.
Comment from Hotel Management
28 Feb 2024 by Grand Park Otaru Sugiyama, Hotel Management
Welcome back to Grand Park Otaru.Thank you for choosing Grand Park Otaru out of the many hotels in Otaru and for staying with us.We are very happy to hear that you had some great memories skiing during your stay.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.
by A verified traveler
Posted 24 Feb 2024
The staff was very helpful.
Comment from Hotel Management
24 Feb 2024 by Grand Park Otaru Guest Service Rei Inoue, Hotel Management
Dear Mr.JamesThank you very much for staying with usWe hope you had a pleasant stay hereWe're looking forward to seeing you again in the futureSincerely,Rei
by A verified traveler
Posted 12 Feb 2024
Coffee maker in the room , it’s very nice
Comment from Hotel Management
14 Feb 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Grand Park Otaru Sugiyama, Hotel Management
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru the next time you visit Otaru.
