Ratings based on 15 Verified Reviews

4.8 out of 5
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Excellent hot spring hotel, amazing pools

Posted 7 Nov 2023 on Hotels
The rooms were comfortable though over-heated for early November. The hot spring pools were amazing; the water composition was great and there were numerous pools of varying temperatures warm enough for the cooler months of the year. Food at the restaurant was great and varied. We also enjoyed the massages at the spa.The receptionist was unable to find our Hotels.com reservation when we checked in, which proved a bit alarming. We trusted they eventually sorted out the issue during our stay.
4 out of 5
by A verified traveler from Maennedorf

This traveler left a rating score only Posted 10 Sep 2023
5 out of 5
by A verified traveler

Almost perfect!

Posted 6 Sep 2023 on Hotels
It’s difficult to find anything to say negative about this remarkable facility with attentive and caring staff, except one important factor; that is, exterior noise. During Saturday afternoon, loud/piercing bass-accentuated “techno” music poured in from the adjacent public pool, while during the evening the restaurant across the way had singhe musician flooding the entire region with 10,000 Watts of outrageously loud and terribly mediocre music. Very disturbing and unfortunate .
5 out of 5
by A verified traveler

Great stay.

Posted 3 Sep 2023 on Hotels
Very helpful staff all round and housekeeping were very helpful too. Front desk were switched on and would adsist without waiting.
5 out of 5
by A verified traveler

Definitely recommended

Posted 14 Aug 2023 on Hotels
There was a minor issue with our room upon check in which was quickly and professionally fixed. The staff were always friendly and helpful and the hotel was lovely. Also the breakfast and evening meal, within the price, was excellent. The spa was absolutely wonderful.
5 out of 5
by A verified traveler

Posted 28 Jul 2023
With a few exceptions it’s a very nice hotel very new inside and out with plenty of parking lots good size rooms very friendly staff in all departments not to mention that everywhere was clean and shiny. What we didn’t like was the automatic light switch on the balcony. If you want to get a seat on balcony after 9:30pm to enjoy the view of the nearby mountains you’ll be welcomed from all the insects being attracted by the light. And other thing that could be done is to change the water in the cold basin every day - it gets warm and dirty after one day in use. Actually these are the only things that are little annoying but didn’t spoil our stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jul 2023
4 out of 5
by A verified traveler from State College

This traveler left a rating score only Posted 13 Jan 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Dec 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Nov 2022 on Hotels