Ratings based on 211 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from DOHA
Posted 11 Apr 2024
Always have problems with Housekeeping
Comment from Hotel Management
20 Apr 2024 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you for choosing Elite World Grand Sapanca Hotel.Your comments always guide us to improve our service quality day by day.We look forward to the opportunity to welcome you again and show you our services at their best.Best Regards,Fatma YalçınkayaGuest Relations Manager
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 9 Dec 2023 on Hotels
Overall is good, All the staff were great in their work and cooperation، they are all smiling
the only thing is sound insulation is poor between room and the corridor.
Comment from Hotel Management
25 Dec 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World Grand Sapanca Hotel in the nearest future. Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler from Izmit
Posted 3 Dec 2023
First Of all Thank you to Reception
SPa Vs Turkish Bath alls Great
Room is Really Good
A
Comment from Hotel Management
25 Dec 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World Grand Sapanca Hotel in the nearest future. Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 17 Oct 2023
Very nice for relaxing.
Comment from Hotel Management
22 Oct 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaction efforts to the highest level.We very much look forward to welcoming you once again at Elite World Grand Sapanca Hotel in the near future. Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 27 Aug 2023
Every thing was fine
Comment from Hotel Management
31 Aug 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 21 Aug 2023
Comment from Hotel Management
3 Oct 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable feedback with us.We are very happy to receive positive feedback from you by giving us a high score in your evaluation.We hope to see you again in our hotel in the near future.Regards,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 12 Aug 2023 on Hotels
Comment from Hotel Management
29 Aug 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been generally satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaction efforts to the highest level.We very much look forward to welcoming you once again at Elite World Grand Sapanca Hotel in the near future. Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler from sialkot
Posted 27 Jul 2023
Comment from Hotel Management
29 Aug 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest,Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Elite World Grand Sapanca Hotel in the near future. Yours sincerely,Fatma YalcinkayaGuest Relations Manager
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
29 Aug 2023 by Fatma Yalcinkaya Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for choosing Elite World Grand Sapanca Hotel and sharing your valuable comments with us. We would like to express that we are genuinely sorry for the experience during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfaction We look forward to the opportunity to welcome you back and to show you our services at their best. Yours sincerely,
