Ratings based on 964 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 22 Dec 2023
Service was great, area is not the greatest
3 out of 5
by A verified traveler

Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Equipe San Raphael. , Hotel Management
Olá, agradecemos sua avaliação e preferencia.
5 out of 5
by A verified traveler

Posted 3 Sep 2023
Comment from Hotel Management
4 Sep 2023 by Equipe San Raphael. , Hotel Management
Olá, muito obrigado pela preferencia. Que bom que tenham gostados, esperemos em volte sempre!
4 out of 5
by A verified traveler

Posted 3 May 2023 on Hotels
Comment from Hotel Management
10 May 2023 by Equipe San Raphael, Hotel Management
Prezada senhora, obrigado pela avaliação e preferencia.
5 out of 5
by A verified traveler

Posted 23 Mar 2023 on Orbitz
Comment from Hotel Management
17 May 2023 by Equipe San Raphael, Hotel Management
Prezado senhor, agradecemos sua avaliação.
1 out of 5
by A verified traveler

Posted 24 May 2022
The check in was horrible with over a two hour delay. Arrived at 2:30 did not get a room until 5 pm. Room was cold wth a large hole at the airconditioner that allowed the cold air from outside into our room. Checked out the next day. Horrible experience.
1 out of 5
by A verified traveler

Over charge because arrived a little earlier

Posted 9 Apr 2022 on Hotels
Arrived a little earlier and i told them about that. I needed to pay another half day to get in to my room.
4 out of 5
by A verified traveler

Posted 11 Jan 2022 on Hotels
It is a quite an old hotel. However it was a nice stay although I would not suggest walking late around at night. There is even a gym. Only two points to consider improvement: lift is too slow to wait and breakfast could include more options.
Comment from Hotel Management
17 Jan 2022 by wanderley, Hotel Management
Olá, muito obrigado pela sua sugestão. Esperamos que volte sempre. Serão sempre bem-vindos.
2 out of 5
by A verified traveler

Posted 30 Nov 2021
Lack of cleanness. Old hotel in need of renovation , old dirty carpet, old bed, smelly, noisy. Dangerous location with pocket thieves. Stay away
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Nov 2021 on Hotels
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