Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Port Saint Lucie
Posted 24 Mar 2024
The rooms need a remodel. The beds are way too hard and firm. Provide better bedside tables. Provide Better soap and shower washing supplies. Upgrade the internet speed. Way too slow.
Comment from Hotel Management
25 Mar 2024 by Gerência , Hotel Management
Good afternoon,Thank you for your considerationsSee you soon!
by A verified traveler from Bangor
Posted 22 Mar 2024
It's a good affordable option to stay within a few minute walk from Paulista. Check-in was smooth, I arrived to Sao Paulo early in the morning and I was able to store my bags with the reception desk until my room was ready at 2pm. Lobby area is pretty small, with minimal air conditioning which was a surprise. The gym is very small, jacuzzi tub was not operational, not sure about the sauna. The photos of rooms and facilities on booking sites were a bit misleading in respect to sizes of the rooms, amenities, and lobby. Overall a decent option to stay in a convenient location.
Comment from Hotel Management
25 Mar 2024 by Gerência , Hotel Management
Dear guest.First we want to thank you for staying in Royal Jardins Boutique Hotel!We are also grateful for the willingness to contribute with your opinion.Your opinion is very important and will help us improve our services and achieve an excellence in service!!!
by A verified traveler
Posted 15 Feb 2024 on Hotels
There was a pipe burst casing water damge everywhere
by A verified traveler
Posted 9 Jan 2024
Everything was old even the make up mirror, the floors, the towels, the hall carpet :(
Comment from Hotel Management
1 Feb 2024 by Emerson, Hotel Management
Obrigado por escolher o hotel Royal Boutique Jardins para sua hospedagem em Sp.Nosso hotel passou por grandes reformas este ano e agora para 2024 estamos com 100% dos apartamentos reformados.Esperamos revê-la em breve!Gerência
by A verified traveler
Posted 19 Aug 2023
The Royal Jardins is located in an excellent area in São Paulo. The hotel function s more like an aparthotel. The common areas are fine, including the restaurant. Breakfast was nice, although a bit repetitive. The room was a disappointment: the toilet didn’t function appropriately. The linens and towels looked worn out and feel overused. The have to do a facelift!
Comment from Hotel Management
21 Aug 2023 by Emerson Carvalho Gerente Geral , Hotel Management
Dear Guest. We would like to thank you for choosing Royal Boutique Jardins and for sharing your comments with us. Only in this way can we know the experience of our guests and thus improve our services. Sincerely, Emerson Carvalho General Manager
by A verified traveler
Posted 4 Jun 2023
Comment from Hotel Management
8 Jun 2023 by Emerson Carvalho Gerente Geral , Hotel Management
Prezado hóspede. Muito obrigado por dedicar seu tempo para avaliar nosso hotel. Vamos levar em consideração suas pontuações e repassar aos responsáveis. Atenciosamente, Emerson Carvalho Gerente Geral
by A verified traveler
Not worth at all
Posted 20 Apr 2023 on HotelsPoor quality for the price they ask.
Comment from Hotel Management
22 Apr 2023 by Emerson Carvalho, Hotel Management
Dear guest.Thank you for taking your time to give us your feedback about your stay in our hotel.We’re sorry for any inconvenience. But we are already making renovations to guarantee a comfortable stay for you.We hope to see you in your next trip to São Paulo, so you can see what we have changed.
by A verified traveler
Posted 10 Apr 2023
The staff were pleasant, location was excellent, and the quality of the room was commensurate with the price. I enjoyed the breakfast buffet. I also appreciate that they facilitated an early check-in.
Cons: I don't know if I needed to request it, but housekeeping did not come to my room during my short visit. Also, I could hear conversations and doors closing in the hallway. It would have been annoying if I spent a lot of time in my room.
Overall, positive experience and I would book again.
Comment from Hotel Management
11 Apr 2023 by Emerson Carvalho, Hotel Management
Dear Raquel,Thank you for taking your time to give us your feedback about your stay in our hotel. Your opinion is very important for us.We hope to see you soon!
by A verified traveler from New York
Posted 14 Nov 2022
by A verified traveler
Posted 5 Sep 2022
