Ratings based on 962 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Apr 2024
It was a pleasure to stay at Novotel, the staff was very healpful and pleasant.
2 out of 5
by A verified traveler

Posted 8 Apr 2024
I had hoped a big hotel like this would get me in early. Nope Crappy room assignment too. Safe didnt work. Key card rarely worked in elevator. Not sound proof. Dirty towels. Thin pillows. Basic room. 70 years old. Slats over windows. Homeless all over. Sadly, this may be the best hotel in the area.
5 out of 5
by A verified traveler

Posted 25 Mar 2024
good
3 out of 5
by A verified traveler from Alexandria

Posted 18 Feb 2024
The property is older. Windows are not clean. The bathroom sink was cracked. There was a water leak from the bathroom wall. The best aspect was breakfast- lots of choices and very good service.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jan 2024
1 out of 5
by A verified traveler

TERRIBLE STAY. NO AIR CONDITIONING

Posted 6 Dec 2023 on Hotels
This hotel shouldnt be recommended for now. Huge issues with air condtioning, maintenenace, etc. Mildew on the ceilings of my suite, hot as hell. Cant charge anything to your room. You have tobwalk with your credit card or cash within the hotel. Ridiculous!. Ive never experienced this before. Even room service you have to pay upon delivery. It has seen better days. Great history behind it, queens, presidents, mivie stars stayed here back in the 1950s. But now its not a place i would go back to or recommend. The location is very dangerous. Cant just walk out for a stroll.
4 out of 5
by A verified traveler

Old Hotel

Posted 30 Nov 2023 on Hotels
The hotel is very old and needs upgrades. The personnel in Front Desk is extremely slow.
5 out of 5
by A verified traveler from Chelsea

Posted 28 Nov 2023
Great hotel, close to everything, safe area friendly staff. Great breakfasts and bar.
4 out of 5
by A verified traveler

Posted 8 Nov 2023
The reception staff was very cold and refused to serve me because I did not speak Portuguese. I thought that was unprofessional as he did not offer to get me sorted. This is the first of many visits for me to get underserved this way. Otherwise, it is my go-to place in SP. I will return again.
Comment from Hotel Management
18 Nov 2023 by Alexandre Colussi - Deputy Manager, Hotel Management
Dear Oseyemi,Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
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