Ratings based on 667 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
No restaurant or room service in the weekend. They recommend a restaurant one block away and tell you it's not safe....
Comment from Hotel Management
20 May 2024 by Eliana Yonamine - General Manager, Hotel Management
Dear Mr. Noel, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.In this region, we noticed a significant increase in homeless people.We always advise our guests, when walking the streets, to pay greater attention to their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Island in a dangerous area
Posted 17 Jan 2024 on HotelsThe hotel is a little island in an area where you are not going to feel safe. We chose the hotel for its proximity to the train station (airport express) which was 200-300 meters.
However it was a high risk to make that walk. We ended up taking a taxi.
Comment from Hotel Management
17 Jan 2024 by Eliana Yonamine - General Manager, Hotel Management
Dear Mr. Daniel, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.In this region, we noticed a significant increase in homeless people.We always advise our guests, when walking the streets, to pay greater attention to their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler from Ladera Ranch
Posted 8 Dec 2023
The location is very dangerous area.But, inside of the hotel is reasonable and good service including the free breakfast.
Comment from Hotel Management
10 Dec 2023 by Eliana Yonamine - General Manager, Hotel Management
Dear Mr. Daniel, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.In this region, we noticed an increase in homeless people after the Pandemic.We always advise our guests, when walking the streets, to pay greater attention to their belongings.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler
Posted 7 Dec 2023
by A verified traveler
Maintenance and cleanliness
Posted 18 Nov 2023 on HotelsBathroom needs better maintenance, room cleaning was not done well, furniture needs to be replaced, amenities are poor, bedding looks very old and smelly.
Comment from Hotel Management
19 Nov 2023 by Eliana Yonamine - General Manager, Hotel Management
Dear Ms. Lucimara, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.We will forward your suggestion to the responsible departments for action to be taken. It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler
Posted 25 Sep 2023
the reception not kind.
Comment from Hotel Management
26 Sep 2023 by Eliana Yonamine - General Manager, Hotel Management
Dear Mr. So, firstly, we would like to thank you for choosing Luz Plaza for your stay in São Paulo.Thank you especially for sharing your experience with us.We regret that the reception service did not meet your expectations. We will verify what happened and take the necessary measures. This is not our standard of care. It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler
Posted 29 Aug 2023 on Hotels
Comment from Hotel Management
30 Aug 2023 by Eliana Yonamine - Gerente Geral, Hotel Management
Prezado Sr. Joon, primeiramente agradecemos por escolher o Luz Plaza para suas hospedagens em São Paulo. Agradecemos principalmente por compartilhar sua experiência conosco. Será um prazer recebê-lo novamente em nosso hotel. Cordialmente, Eliana Yonamine - Gerente Geral
by A verified traveler from Wilton
Posted 25 Aug 2023
Sauna os not working for a long time, but on Expedia website it continues being advertised as one of the amenities offered.
Lots of homeless in the area and locals warned us to be careful with them.
Restaurants and room were nice.
The hotel is pleasant in general.
Comment from Hotel Management
25 Aug 2023 by Eliana Yonamine - General Manager, Hotel Management
Dear Mr. Eli, first of all thank you for choosing Luz Plaza for your stay in São Paulo.Most of all, we thank you for sharing your experience with us.In this region, we noticed an increase in homeless residents after the Pandemic.We always guide our guests, when walking through the streets, to be more careful with their belongings.We are sorry about the non-functioning of the sauna. It has been out of operation since the year 2020.It will be a pleasure to welcome you back to our hotel.Sincerely,Eliana Yonamine - General Manager
by A verified traveler
Posted 8 Aug 2023 on Hotels
Comment from Hotel Management
9 Aug 2023 by Eliana Yonamine - Gerente Geral, Hotel Management
Prezada Sra. Lydia, primeiramente agradecemos por escolher o Luz Plaza para suas hospedagens em São Paulo. Agradecemos principalmente por compartilhar sua experiência conosco. Será um prazer recebê-la novamente em nosso hotel. Cordialmente, Eliana Yonamine - Gerente Geral
