Ratings based on 363 Verified Reviews

4.1 out of 5
77% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 2 Feb 2024
Good place to stay, close to the mall and to the interlagos track
Comment from Hotel Management
4 Feb 2024 by Catarina Costa - Gerente Geral, Hotel Management
Dear Adriano,Thank you for taking the time to share your positive feedback about your stay with us. We are delighted to hear that you had a good experience at our hotel and that our location near the mall and Interlagos track met your expectations.Our team at Ibis SP Interlagos strives to provide a comfortable and convenient experience for all our guests, and it's gratifying to know that we succeeded in your case.If you have any specific suggestions or if there is anything else we can do to enhance your future visits, please feel free to share your thoughts. We appreciate your support and look forward to welcoming you back for another enjoyable stay.Once again, thank you for choosing Ibis SP Interlagos.Best regards,Catarina CostaGeneral ManagerIbis SP Interlagos
3 out of 5
by A verified traveler

Posted 14 Sep 2022 on Orbitz
The property is across the street to a large shopping mall. The beds were horrible. It was 2 boxsprings with a pillow top placed on top. The pillow top kept sliding off to one side of the bed. When they came in to "clean the room" on two of the three occasions they didn't change our sheets and only put clean towels and toilet paper in the bathroom without cleaning it. Maintenance had to be called to request the tv be unscrewed from the wall so we could connect an HDMI cable to watch movies becauae they had limited channels available. The breakfast was only available to those who paid extra money at booking and the food was cold everyday.
Comment from Hotel Management
28 Sep 2022 by Catarina Costa - Gerente Geral, Hotel Management
Dear Michelle,Thank you for taking the time to tell us about your experience at the ibis São Paulo Interlagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Catarina CostaGerente Geral ibis SP Interlagos
5 out of 5
by A verified traveler

Posted 22 Feb 2022
Great property and staff
Comment from Hotel Management
21 Mar 2022 by Catarina Costa - Gerente Geral, Hotel Management
Olá Adriano, Ficamos felizes em saber que gostou de nosso hotel. Volte sempre! Atenciosamente, Catarina Costa Gerente Geral ibis SP Interlagos
4 out of 5
by A verified traveler

Superior como deve ser um Ibis!

Posted 25 Oct 2021 on Hotels
Os hotéis Ibis costumam oferecer um excelente nível e no Interlagos não poderia ser diferente - parabéns a todo o staff por proporcionar uma agradável experiência e manter competitiva a bandeira Ibis dentro da rede Accor!
Comment from Hotel Management
27 Oct 2021 by Catarina Costa - Gerente Geral, Hotel Management
Olá Tito, Agradecemos o tempo dedicado em nos avaliar. É com grande satisfação que recebemos seus elogios. Conte conosco sempre que precisar de hotel em São Paulo. Atenciosamente, Catarina Costa Gerente Geral ibis SP Interlagos
4 out of 5
by A verified traveler

Posted 29 May 2021 on Hotels
it was the third time i stayed at the hotel; but this time when i got there they told me i didn´t have a reservation; it was like 20min until they found it. except for this issue it was very okay.
Comment from Hotel Management
31 May 2021 by Amanda Amorim - General Manager, Hotel Management
Alexandre Thank you for taking the time to share your feedback. While I wish you had a better experience when you arrived at the hotel, it is feedback like this that we learn from and use to improve. We hope to welcome you back to our hotel very soon! Best regards
5 out of 5
by A verified traveler

Nice

Posted 17 Mar 2021 on Hotels
I like a lot
Comment from Hotel Management
29 Mar 2021 by Amanda Amorim - General Manager, Hotel Management
Dear Julio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
by A verified traveler

Good stay at Ibis

Posted 7 Feb 2021 on Hotels
Good hotel specially for bussiness trip. Comfortable and clean. Good rules for Covid 19, with safe breakfast and on time (food options / time chosen the day beforel)!
Comment from Hotel Management
15 Feb 2021 by Amanda Amorim - General Manager, Hotel Management
Dear Helder We appreciate your comments regarding your stay at the ibis São Paulo Interlagos. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

Good location

Posted 9 Jan 2020 on Hotels
The hotel is clean, friendly staff. No room service but I ordered from IFood.
Comment from Hotel Management
23 Feb 2020 by Ibis Interlagos Staff, Hotel Management
Dear Guest, Thank you for your great review of our Hotel! Your feedback is very important to us, we really aprecciate it. We are so glad that you enjoyed your stay and hope to see you again soon! Best Regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2019 on Hotels
5 out of 5
by A verified traveler

A jewel in the city!

Posted 23 Mar 2019 on Hotels
The hotel is very clean and the staff is super friendly! The breakfast is amazing as well! I have been staying in this same hotel for 10 years now and they just get better! The rooms are clean and updates! The mall is right in front of it and you have everything you need within walking distance.
Comment from Hotel Management
29 Mar 2019 by Amanda Amorim - General Manager, Hotel Management
Dear Thais We appreciate your comments regarding your stay at the ibis São Paulo Interlagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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