Ratings based on 151 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024 on Hotels
by A verified traveler from Aventura
Posted 12 Jun 2023
Nice hotel nice place
Comment from Hotel Management
6 Jul 2023 by Ibis São Bernardo do Campo, Hotel Management
Ms. Eduardo,Thank you for the positive review on performance of Hotel. It means a great deal to us that we have earned your trust and your confidence.We woud like see you soon!Team Ibis Sao Bernardo do Campo
by A verified traveler from Orlando
Posted 25 Jul 2022
The room is really small but good enough to shower and to sleep. The outlets are Brazilian and 220w. TV only has Brazilian channel and no option to stream. The hotel is located across the street from the mall and very convenient to find something to eat.
by A verified traveler
Excelente location, clean and friendly staff.
Posted 11 Jul 2022 on HotelsIbis São Bernardo is an excellent option for those who want to get to know São Paulo while staying in a quieter and cheaper place. The location is perfect, in front of Metrópole Shopping Mall, close to Golden Shopping and other stores located in São Bernardo downtown and also close to Via Anchieta that leads to São Paulo downtown and also towards the beaches of Santos, Guarujá and 2 hours away by car from the North Coast of São Paulo that has beautiful beaches. We stayed at the hotel for over 2 months, the hotel is very clean, we had the opportunity to work at the hotel reception and the internet was almost always very good, but for 1 whole day we had no internet which affected us from working from hotel and going to the mall to work, but the internet wasn't very good either. The reception staff was always attentive and helped us change rooms when we had a problem with the air conditioning. Our bedroom was quiet and we didn't have problems with noisy to sleep. Overall, it's a good place to stay.
by A verified traveler
Great location, friendly staff, clean, internet ok
Posted 28 Feb 2022 on HotelsWe stayed at Ibis São Bernardo beginning of 2022 for almost 2 months. We had a great experience overall.
The staff is really friendly and they always were ready to help us when we had a request or some issues.
Patricia, the Ibis manager, allowed us to work in the lobby area of Ibis Hotel or Adagio, which was just next door and quieter.
Because of Covid, they were not cleaning every day, but we got our bedroom cleaned at least twice a week and whenever we needed cleaning service as changing of towels and sheets they helped us.
The room and common areas of the hotel were always clean. The location is perfect. We had the Metropole Shopping Center just in front of the hotel and we could grab Uber easily to other areas of São Bernardo or São Paulo downtown.
Anyway, overall was a great experience, however, we would like to mention some points as follows:
- The hotel has restaurant service downstairs, however, guests were eating in their hotel rooms and they were leaving the dirty plate and trays in the hallway. Maybe the hotel should ask them to bring downstairs as we did, or add somewhere in each floor to put the trays other than the floors;
- The internet sometimes was unreliable which caused us a big issue to work from the hotel;
- We understood that there is no breakfast included in our daily price, however, we think the hotel could offer at least a coffee machine in our bedroom or even downstairs to buy a coffee with some change on the machines.
- Check if the AC is working
by A verified traveler
Posted 21 Apr 2021 on Orbitz
Terrible experience! I travel to Sao Bernardo at least 4 times per year. My last two experiences have been sad. First time hair in the bathroom and floor under the bed was dirty. This second time also had issues with the room they provided me with. There was an empty used plastic bag on the shelf, the bathroom seemed to be used with shampoo on the shower floor and no soap to be found in the bathroom, also the bed linen was torn and bed badly made. Also, upon arrival, there was no desinfectant mat on the entrance of the reception, so no protection from COVID-19. Thus if you have the virus in the floor of the reception or any other place you might have got it on the soles of your shoes, you are inviting the virus in to the privacy of your room. The last terrible experience was that during breakfast, when I asked to get the papaya and add some water to make a juice (since I only have juice for beakfast, nothing else) I was told very blant that the chef refused to make it. Thanks you. Will not go back, will try other options, since lack of attention to cleaness and lack of care and simpathy to returning guests is lacking. There was probably a change in management in this hotel that affected the entire staff. And the funny thing, was that upon check-in the Chef came behing the reception and started to chat with the receptionist, WITH OUT A MASK ON, stating that a kind of meat was to expensive and that he will not buy it again. UAU, talk about customer experience. POOR
Comment from Hotel Management
23 Apr 2021 by Ibis São Bernardo do Campo, Hotel Management
We are so grateful for the dedicated time to evaluating us. Your opinion is very important for the continuous improvements in our services.
We would like to assure you that sanitary mats have always been at the entrance doors since our reopening in July lady tear.
We have sanitizing mats for the soles of the feet at the entrance of all hotels trade, including the enployees entrance.
In Ibis we use an extremely effective product in which we follow all the manufacture's reccomendations.
The product is supplied on the carpets daily and there is no need to soak feet in it use.
We work with the certifications of the ALL Safe and Bureau Veritas that we obtained from inspections carried out to verify safety at Covid 19 at the unit.
About your experiences questions, we are working tirelessly to offer you the best possible comfort and satisfaction.
We are at your service that you van hey in direct contact with the hotel and we van help whatever is necessary.
We look forward to your return and the opportunity for a future stay with us.
Sincerely,
by A verified traveler
Nice place
Posted 20 Apr 2021 on HotelsIt’s a nice place to stay.
Comment from Hotel Management
22 Apr 2021 by Ibis São Bernardo do Campo, Hotel Management
Hi,
We kindly thank you for your evaluation and comments.
Your opinion is very important for the improvement of our services.
We are available for whatever is necessary.
Sincerely,
Ibis Sao Bernardo do Campo Team
by A verified traveler
Great hotel
Posted 27 Dec 2020 on HotelsThe hotel was pretty clean, well located and the service was great.
Comment from Hotel Management
11 Jan 2021 by Cordialmente, Mayara Paes, ibis São Bernardo , Hotel Management
Tiago, boa tarde!
Obrigada por nos avaliar, ficamos alegres com alcance da sua satisfação, buscamos entregar o melhor do conforto e serviço para nossos clientes.
Esperamos a oportunidade de revê-lo em breve para novas experiências!
by A verified traveler
Great place!
Posted 21 Dec 2020 on HotelsExcellent! Friendly staff, clean room, great location and food.
Comment from Hotel Management
11 Jan 2021 by Cordialmente, Mayara Paes, ibis São Bernardo , Hotel Management
Gilson, boa tarde!
Com cordialidade e eficácia nossa equipe busca dar o melhor para que sua estada seja espetacular. Ficamos contentes com alcance de sua satisfação. Tenha uma semana excelente!
by A verified traveler
Posted 2 Dec 2019 on Hotels
Comment from Hotel Management
3 Dec 2019 by Mayara Paes da Rosa, Hotel Management
Joyce,
Agradecemos por nos avaliar, que alegria alcançar sua satisfação!
Grata,
Anfitriã de Guest Experience
