Ratings based on 237 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024 on Hotels
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 15 Oct 2023
Excelente custo benefício
by A verified traveler
Posted 8 May 2023
Bem localizado
by A verified traveler
Posted 29 Sep 2022
I wanted to extend my stay, and asked the front desk the night before. The lady at the front desk was busy and asked me to do it the next mornig. So I approched the next morning the front desk, and initially the staff told me that there was no room available. So I explained that the nigth before the lady told me that I could do it in the morning! Then immediately they found availabe room, but the price they wanted to charge me was extremely higher. asking them why this difference they told me that this is because of the interest of customers looking for a room. SO I decided to change hotel, and booked with you (expedia) another hotel close by (Volare), as I do not accept people mistreating me as customer
Comment from Hotel Management
3 Oct 2022 by Ibis Osasco, Hotel Management
Hello, KrikorThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, and Best Regards
by A verified traveler
Posted 28 Sep 2022
Regular
Comment from Hotel Management
3 Oct 2022 by Ibis Osasco, Hotel Management
Olá, AlexandreObrigado por nos avaliar, foi um prazer tê-lo por aqui!Att,
by A verified traveler
Posted 18 Feb 2022 on Hotels
by A verified traveler
Posted 14 Nov 2021
A cozinha a la carte precisa melhorar, pois tanto o salmão quanto o cachorro quente estavam frios.
Comment from Hotel Management
30 Nov 2021 by Diego Mota, Hotel Management
Olá Alexandre,
Foi um prazer tê-lo em nosso hotel, obrigado pelo feedback, com isso podemos melhorar a qualidade dos nossos serviços.
Lamentamos que não conseguimos superar sua expectativa, essas informações foram direcionados aos nossos gerentes de Alimentos e bebidas.
Nossos melhores Cumprimentos
by A verified traveler
Posted 16 Jul 2021
Great place to stay
Comment from Hotel Management
2 Aug 2021 by Diego Mota, Hotel Management
Prezado hóspede,
Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.
Atenciosamente,
by A verified traveler
Posted 16 Dec 2020
Excellent located, close all kind services and restaurants
