Ratings based on 322 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
by A verified traveler from Happy Valley
Posted 8 Apr 2024
The place was under construction. Never been informed when I made a reservation. It’s dusty, noisy, and it’s a mess.
Comment from Hotel Management
9 Apr 2024 by Luciana Barrak, Hotel Management
Dear RickThank you for telling us about your stay. We apologize for the renovation, we will soon have a lobby and a pizzeria to improve our guests' experience.We are committed to providing a good hosting experience.We are at your disposal.SincerelyLuciana BarrakGeneral manager
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Luciana Barrak, Hotel Management
Olá BertrandGostaríamos de lhe agradecer por avaliar nossos serviços.Estamos à disposição para sua próxima visita à Mogi. CordialmenteLuciana BarrakGerente Geral
by A verified traveler
Posted 23 Nov 2023
Service
by A verified traveler
Posted 18 Sep 2023 on Hotels
by A verified traveler
Posted 31 May 2023
Comment from Hotel Management
24 Jul 2023 by Fernanda Terano, Hotel Management
Prezada Sra. Gabriela,Agradecemos os seus comentários no seguimento da sua estada no ibis Mogi das Cruzes Shopping.Na expectativa de acolhe-la novamente, queira aceitar os nossos melhores cumprimentos.Atenciosamente, Fernanda Terano Trainee Gerencial.
by A verified traveler from trois rivieres
Posted 8 Jan 2023
They said that there was no romm available for 3 people. We paid for two rooms but one of the rooms was with beds for three.
I was too tired to discuss and restart check in.
Comment from Hotel Management
11 Jan 2023 by Fernanda Terano, Hotel Management
Dear Mr. Carlos,Thank you for sharing with us your experience at Ibis Mogi das Cruzes.We are very sorry that the service provided did not active your expectations.We would like to inform that, there are three types of rooms in our hotel, with two single beds, a room with one standard bed also some units with one standard bed and a small single bed as you mencioned. The last type of room is destinate for family who have children, is the only type of offer that we can sale this room for three people cause the capacity of this room is not comfortable for 3 adults. Once again, we thank you for your comments and look forward to welcoming you soon, please accept our best regards.
by A verified traveler
Posted 30 Oct 2022
The staff in this hotel were "amazingly friendly and very caring. The hotel room were very small and the beds were very small and used single foam not mattress. For an elderly its very dangerous as they can sit and the whole foam can collapse. There is no hand or face towels just 2 bath towel. There was no cleaning of the room till the 3rd day of stay. The elevator fits about 2-4 but very small and slow specially when your on the top floor. The breakfast was dissapointing. Was expecting lots of fresh fruits but only watermelon sitting from overnights as the sides are dried out and hard melons as well as mushy pineapples. The bread was hard and the eggs were mixed with some other products that didn't taste like eggs. The fresh juice tasted from concentrated. The best part was the coffee machine made great cappuccino. The price was fair and location was good next to supermarket and mall and transportation.
Comment from Hotel Management
31 Oct 2022 by Rafael Assis, Hotel Management
Prezada Srtª Marisa,Agradecemos por se dedicar em avaliar nossos serviços. Lamentamos que a prestação de serviços nessa estada, não tenha sido a altura de suas expectativas. Através de seus comentários temos a oportunidade de buscar melhorias constantes. Esperamos ter a oportunidade de recebê-la novamente e dissipar esta imagem. Estamos à disposição.
by A verified traveler from Richmond
Posted 10 Jun 2022
I wish there were more amenities, but otherwise it is great
Comment from Hotel Management
20 Jun 2022 by Rafael Assis, Hotel Management
Olá Sr. Jeon,
Agradecemos pela sua avaliação.
by A verified traveler
Posted 1 Apr 2022
Very hospital
Comment from Hotel Management
2 Apr 2022 by Rafael Assis, Hotel Management
Olá Sr. Anthony,
Obrigado pela avaliação.
