Ratings based on 939 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 24 Apr 2024
The hotel is centrally located in downtown Sao Paulo. There are many dining options. Rooms need to be updated. During our stay we had to go down to the reception to have the electronic key reprogrammed as they constantly stopped working which was an inconvenient. AC in the room was great. They offer breakfast buffet and restaurant is open for lunch and dinner as well. I suggest placing cards on the dishes to know what you are selecting from the buffet.
Comment from Hotel Management
2 May 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Olá, Edwin!Agradecemos por ter dedicado uma parte do seu tempo para nos contar sobre a sua experiência e pela sugestão. Esperamos lhe receber novamente!
by A verified traveler
Posted 30 Mar 2024
Bathrooms needs work to repair faucet due to water leak and mold around bathtub.
Comment from Hotel Management
31 Mar 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Olá! Agradecemos por ter dedicado uma parte do seu tempo para nos avaliar.
by A verified traveler from Miami
Posted 26 Mar 2024
The hotel is centrally located in the Sao Paulo historic area. Several restaurants close by. I noticed water leaks in some areas. The faucets are hard to close completely. The room was comfortable and the breakfast buffet had good options.
Comment from Hotel Management
31 Mar 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Olá, Edwin! Agradecemos por ter dedicado uma parte do seu tempo para nos avaliar.Nos alegra saber que sua hospedagem foi positiva.Esperamos continuar lhe recebendo.
by A verified traveler
Posted 27 Feb 2024
Great stay!! Coming from United States, I thought this hotel offered a great deal. Room was clean, hotel was quiet and complimentary breakfast was amazing!! Definitely highly recommended!!!
You can actually walk to anywhere from here but Uber was very cheap too.
Comment from Hotel Management
1 Mar 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Hello Antonio, your review is very important to our hotel and we thank you for taking the time to review us.We are happy to know that your stay was so positive, it tells us that we are on the right path.We hope to welcome you again!
by A verified traveler
Posted 25 Feb 2024
Breakfast is good but almost every room in the hotel is under construction. Had to change room but that did not change my experience still. I think expedia should not advertise hotels until they verify that certain standards are met. Otherwise, it may be false advertisement that is deceptive.
Comment from Hotel Management
26 Feb 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Mr. Joshua, we are very sorry that this was your experience, we know that some details still require our attention but rest assured that we are all committed to the comfort of our guests.
by A verified traveler
Posted 12 Feb 2024 on Hotels
by A verified traveler from Panama
Posted 8 Feb 2024
Comment from Hotel Management
10 Feb 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Olá, Roberto! Sua avaliação é muito importante para nosso hotel.Ficamos felizes em saber que teve conosco uma boa experiência. Esperamos lhe receber novamente!
by A verified traveler from Miami
Posted 1 Feb 2024
I have stayed in this property several times. Unfortunately this time I had several issues. When checking in we had an issue with people who skipped the line and were helped before us. After check in, I had to return back to the lobby at least six times as the door lock was defective. The manager had to replace the batteries on the lock two times during my 4 day stay. The hallway flooring seems to have been flooded. There was mold on the hallway ceiling. There were no hangers on the closet. The on duty manager offered to change the room to a different floor. Unfortunately I had already unpacked my suitcase. The TV remote control worked half of the times. The breakfast buffet is great. Hotel staff was very helpful when I brought up the issues we were having to their attention.
Comment from Hotel Management
4 Feb 2024 by Gran Villagio Hotel SP by Castelo de Itaipava, Hotel Management
Prezado Edwin, lamentamos que tenha passado por esses transtornos. Já estamos corrigindo alguns pontos que ainda necessitam da nossa atenção e esperamos que quando retornar encontre melhorias que lhe agrade.
by A verified traveler from Ciudad de Mexico
Posted 9 Sep 2023
Very nice place. Only problem was that front desk only speaks Portuguese.
by A verified traveler from Miami
Posted 22 Jun 2023
