Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2020
The bath tub filled with dark brown water, and some brown water came out of the tap. The last night we were there, we found the bed sheets had been changed and the new ones had blood stains.
In general this was a nice hotel decades ago.
(The blond wood furniture and scratchy, stiff couch were straight out of my childhood.) The apartment is very large, 2.5 baths, a huge walk-in closet complete with shoe holders and mirrored walls.
But it is not nice now.
by Arthur from Miami
Posted 29 Sep 2015 on Hotels
Outstanding service at all times.
Recommended
for Everyoneby A verified traveler
Perfect hotel in Jardins
Posted 13 Jul 2015Hotel facilities (room, pool, gym) and staff are great. Ideally located and even has an organic restaurant.
Recommended
for Everyoneby A verified traveler from Miami
A hotel that feels (almost) like home
Posted 3 Jun 2015
Pros: the size is perfect and the room are spacious. Staff is really nice.
Cons: a buffet for breakfast
Location: Jardins, the best neighborhood in Sao Paulo. Safe, plenty of restaurants and bars.
The size is perfect, the amenities are good and the staff is very kind. They offer to clean 2 shirts for free.
Rooms are spacious and clean. I go to Sao Paulo every month and I made the Etoile hotel my home in SP. Another important fact, it's in Jardins, a safe neighborhood with many great restaurants.
Recommended
for Familiesby A verified traveler
Nice hotel in a great neighborhood.
Posted 23 Nov 2014
Pros: It´s well located, comfortable and clean.
Cons: I´m not used to paying extra for the internet. Should be included.
Location: Jardims is a great neighborhood to walk, and find a place to eat.
My room looked a lot like a small one bedroom apartment. Very practical if you have to work, or need a separate room from the bedroom. Also, very comfortable and well located.
by Fred and Maria Neighbors from Naples, Florida
close to family
Posted 1 Oct 2014 on HotelsIt was very pleasant and that staff was superb. Genes was very helpful with shopping for us.
by Tom from South africa
Great location
Posted 27 Mar 2014 on HotelsHotel has great location close to busy Oscar Freire avenue.
by Roberto
very good, but suprised
Posted 19 Jul 2012 on HotelsHotels are very expensive in Sao Paulo - and I was willing to pay to be comfortable. I read lots of reviews and thought this was the best bet, What I never got from the reviews is that this is an apartment hotel. When I arrived the hotel staff was a bit surprised that I was by myself. I had a massive apartment with two bedrooms, dining room, living room, kitchen, storage rooms, loads of bathrooms and a dressing room! If I were with my family this would have been fantastic, The apartment was very nice and very clean - with great maid service. However, by myself I would have just preferred a normal hotel room - particularly given the fact that this was the middle of the winter and it was very cold and I could only heat the bedroom with the space heater (there's no central heating). The apartment was much too big to heat with a space heater. In the end, the apartment was great - but not what I was looking for and I think I paid such a high price because I was paying for a very large apartment. The staff was very friendly, but with the exception of one person no one spoke anything but Portuguese. This wasn't a problem, but could be for other travelers.
by A verified traveler
Posted 23 Feb 2021
Muebles muy viejos en algunos Depto , con pocas cosas televisores muy antiguos no se puede ver Netflix
by A verified traveler
Posted 10 Nov 2020 on Hotels
