Ratings based on 586 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2023
Comment from Hotel Management
22 Aug 2023 by Karen Mourad -Coordenadora de Atendimento, Hotel Management
Olá Sr. Jimmy! Primeiramente, agradecemos pelo envia da sua avaliação! Vamos ficar torcendo para recebe-lo em nosso empreendimento em sua próxima vinda a São Paulo. Faremos o nosso melhor para superarmos as suas expectativas! Atenciosamente, Karen Mourad- Coordenadora de Atendimento
by A verified traveler
Posted 13 Mar 2023
Needs maintenance, care, and better cleaning.
Comment from Hotel Management
13 Mar 2023 by Thais Cardoso , Hotel Management
Hello Mr. Rodrigo!We thank you for the time invested in filling out the evaluation, as it is very important for the constant improvement of our enterprise.Regarding your suggestions, I have already forwarded them all to our team and will be shared with each employee. However, I would like that at a next opportunity, Mr. stay with us in one of the apartments that have already been renovated.Have a nice week!Thais CardosoGeneral manager
by A verified traveler
Bad conditions of the Unit!!
Posted 5 Feb 2023 on HotelsComment from Hotel Management
13 Mar 2023 by Thais Cardoso , Hotel Management
Hello Mr. Victor!We thank you for the time invested in filling out the evaluation, as it is very important for the constant improvement of our enterprise.Your comment has already been forwarded to our team. However, I would like that at a next opportunity, Mr. stay with us in one of the apartments that have already been renovated.Have a nice week!Thais CardosoGeneral manager
by A verified traveler
Service for check in and check out is not good
Posted 28 Jan 2023 on HotelsWe arrived with 4 luggages of a 30 day trip around Brazil and no one offer help to manage the luggage bags from the taxi to our room and vice and versa. We had to do it all.
Get the cart, load the luggages, bring to our room and unload the luggages and the same process to get put of the hotel.
The guy that was working with the lady in the front we we arrive continue to do nothing while we did all of that. That was January 10th at 10:00 pm.
Service is very unreliable.
by A verified traveler
Posted 27 Dec 2022
It’s a good place. However no one help you carry your bags to the room.
Room service it’s ok.
Friendly staff
by A verified traveler
Posted 21 Nov 2022
by A verified traveler
Posted 6 Sep 2022 on Orbitz
by A verified traveler from Aventura
Posted 8 Jul 2022
Good
Comment from Hotel Management
15 Jul 2022 by Fidelis da Silva, Hotel Management
Olá Gianfranco, obrigado pelo ótimo comentário sobre o nosso hotel. Nós realmente trabalhamos muito para oferecer o melhor serviço, e estamos muito felizes em saber que nossos esforços levaram a este reconhecimento. Esperamos recebê-lo em breve.
by A verified traveler
Certainly not a 4 star hotel more of a 2 star.
Posted 27 Jun 2022 on HotelsPoor condition of hotel, room was clean but not upto proper stablndards, cramped. Overall seems dingy and rundown and would certainly avoid. Quite a few things were broken, the tap was also constantly leaking stightly, walls are really thin.
The hotel certainly doesnt in anyway meet the 4 star hotel standard, seems more of 2 star hotel. I stayed in a couple of other 4 star hotels in Brazil, there is a stark difference.
Positives: breakfast seemed pretty good, very close walk from most offices
Comment from Hotel Management
5 Jul 2022 by Fidelis da Silva, Hotel Management
Olá Aviral,
Obrigado por compartilhar sua experiência conosco.
Quanto a sua observação sobre o quarto, permita-nos informar que o Gerente da Manutenção está atuando gradativamente em serviços de conservação nos apartamentos que ainda não passaram pelo processo de retrofit, para oferecer um conforto ainda melhor aos nossos hóspedes. Possuímos já apartamentos reformados, são eles Studio, Suíte e Suíte Premium, em uma próxima oportunidade se puder reserve em uma destas categorias.
Até breve!
by A verified traveler
Posted 14 Mar 2022 on Hotels
Room was a bit old, painting coming out of walls, shower took forever to warm up. Breakfast was terrible.
Comment from Hotel Management
21 Mar 2022 by America Santos, Hotel Management
Dear Bruno,
Thanks for sharing about your stay. We are sorry for what happened.
We will share all your observations with the responsible sectors and we will punctually verify every detail mentioned. We look forward to welcoming you on other occasions.
