Ratings based on 261 Verified Reviews

4.1 out of 5
77% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 4 Jun 2023 on Hotels
Comment from Hotel Management
16 Jun 2023 by LUIS FERNANDO, Hotel Management
Prezado Nick,obrigado por nos avaliar após a sua hospedagem. Ficamos felizes em atender às suas expectativas.Atenciosamente,Luís Fernando MiyamuraGerente Geral Mercure São José dos Campos
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Mar 2023 on Hotels
4 out of 5
by A verified traveler

Good hotel to stay

Posted 20 Mar 2023 on Hotels
Nice hotel, well located, but need few renovations. The staff is super friendly
5 out of 5
by A verified traveler

Posted 6 Mar 2022
It was great!
4 out of 5
by A verified traveler

Mercure SJdC

Posted 12 Dec 2021 on Hotels
Nice hotel, good small pool, breakfast was good, good selection, restaurant could have been open later. Basic gym equipment
5 out of 5
by A verified traveler

Posted 30 Aug 2021 on Hotels
Comment from Hotel Management
6 Sep 2021 by Beatriz Cavaciocchi, Hotel Management
Prezada Bianca, Agradeço muito pela sua avaliação sobre sua hospedagem no Mercure Colinas. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Colinas. Atenciosamente, Beatriz Cavaciocchi Gerente Geral Mercure Colinas
3 out of 5
by A verified traveler

Posted 29 Aug 2021 on Hotels
Comment from Hotel Management
6 Sep 2021 by Beatriz Cavaciocchi, Hotel Management
Prezado Yuzo, Agradeço muito pela sua avaliação referente a sua hospedagem no Mercure Colinas. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Colinas. Atenciosamente, Beatriz Cavaciocchi Gerente Geral Mercure Colinas
1 out of 5
by A verified traveler

Posted 26 Feb 2021
Terrible hotel and experience. Walls are paper thin, you can hear noises from all rooms around you. No open windows. Dirty towels.
Comment from Hotel Management
2 Mar 2021 by Beatriz Cavaciocchi, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi General Manager
5 out of 5
by A verified traveler

Posted 22 Jun 2020 on Hotels
Comment from Hotel Management
10 Aug 2020 by Aleteia Sgorlon - Sub Gerente, Hotel Management
Agradecemos sua avaliação
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Feb 2020 on Hotels
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