Ratings based on 256 Verified Reviews

4.4 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 20 Jan 2024
Outdated property.
4 out of 5
by A verified traveler

Safe neighbourhood good value hotel

Posted 10 Feb 2023 on Hotels
Old fashioned hotel with large rooms, very clean and comfortable in good and safe neighbourhood. Walking distance to restaurants/bars. Lovely staff. Free parking onsite. Good value.
4 out of 5
by A verified traveler

Recommended small hotel in good location

Posted 5 Jan 2020 on Hotels
Good small hotel in Sao Jose dos Campos city. It is located close to restaurants and brazilian bars (walking distance). The hotel has a restaurant as well and a nice outdoors pool. The parking is free in a closed lot (safe). The bedroom was very clean and it was comfortable and spacious. The shower are was huge and nice. Recommended
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Dec 2019 on Hotels
5 out of 5
by A verified traveler

Lovely place

Posted 22 Jan 2019 on Hotels
Perfect place and people!
4 out of 5
by A verified traveler

Good area; works out for a short business trip

Posted 5 Dec 2018 on Hotels
Came to SJC for a business trip; Ema Palace is very dated and service is average. Location is excellent as the neighborhood is lovely, safe, and there are many walking distance options. Included in your stay is a pass to a fitness club one street over so that is very nice. Overall the property is clean and safe but rooms need an overhaul.
4 out of 5
by A verified traveler

Has the potential to be a very nice hotel

Posted 31 Jul 2018 on Hotels
Very good neighborhood! The hotel has the potential to be really nice once some flaws are resolved: Carpets and breakfast are not nice! We have also disliked the fact that there was barely no warm/hot water in the shower and spa. The receptionist told us that they had experienced plumbing issues, and that it would be solved in no time. But it hasn’t! On the other hand, the hotel has a very nice pool, wide rooms and is located in a very attractive neighborhood!
Comment from Hotel Management
30 Aug 2018 by Equipe Hotel Ema Palace , Hotel Management
Good evening! The Hotel Ema Palace thanks you for your rating. It is always a great pleasure to receive comments and to have positive and / or negative reviews. It was a pleasure to have you there and we hope you will return to the hotel. Greetings, Hotel Ema Palace staff.
5 out of 5
by A verified traveler

Satisfied (satisfeito)

Posted 18 Jun 2018 on Hotels
Very good price/quality relation (Excelente relação custo/benefício)
Comment from Hotel Management
12 Jul 2018 by Equipe do Hotel Ema Palace, Hotel Management
O Hotel Ema Palace agradece imensamente sua avaliação. Foi um prazer tê-lo recebido e esperamos que em breve voltemos a nos encontrar. Saudações,
4 out of 5
by A verified traveler

Good value hotel

Posted 27 May 2018 on Hotels
Good value for the money, lots of good bars & restaurants around
Comment from Hotel Management
12 Jul 2018 by Equipe do Hotel Ema Palace, Hotel Management
Dear Guest, We appreciate your review. We are pleased that you felt It was a good stay overall. Our team is glad to make you feel welcome. The hotel’s neighborhood is, indeed, one of the best in town. We do hope that we will have the pleasure of welcoming you back on a future visit. Warm regards,
5 out of 5
by Maria

Good option

Posted 10 Jul 2017 on Hotels
Good hotel, good loaction, friendly staff. A bit outdated. Would stay again.
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