Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very clean hotel. Extremely pleasant & helpful staff. I have never seen such a spread for a hotel breakfast buffet. Everything was great!
by A verified traveler from Santo Domingo
Posted 15 May 2024
by A verified traveler
Posted 15 May 2024
Perfect safe hotel for a family vacation to Puerto Rico. Easy walking distance to restaurants and events and free shuttle into Old San Juan. Excellent parking for a rental car is an added bonus
by A verified traveler
Posted 14 May 2024
Loved the stay here I just wish it had more things to do around it. The rooms were nice and clean and the pool was also nice I just wish they had a jacuzzi.
by A verified traveler from Aguas Buenas
Posted 11 May 2024
by A verified traveler
Posted 5 May 2024
Everyone was amazing!
Shout out to Lee in the kitchen, Jose at the bar, Sara and Victor at the front desk. We couldn't have asked for a better crew. Phenomenal service. We will book here again and again. With love from The Clarks
by A verified traveler from St Thomas
Posted 29 Apr 2024
by A verified traveler
Posted 23 Apr 2024
The worst service I’ve ever received at a hotel.
They didn’t want to provide daily housekeeping service. After begrudgingly agreeing to do so it would only be done until the afternoon everyday.
The lady at the omelette station was super rude and made the smallest and stingiest omelettes ever.
The cleaning staff at the dining room were also rude.
The safe box didn’t have battery.
The WiFi didn’t work any day in the room. Not even after several complains.
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Comfortable property with friendly and helpful staff
Comment from Hotel Management
24 Apr 2024 by Adolfo G Hyatt House SJ, Hotel Management
Thanks for taking the time to share your experience with us. Your feedback is really important for us.
