Ratings based on 661 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I LIKED THE PROPERTY'S LOCATION
by A verified traveler from Kennesaw
Posted 16 Nov 2023
Only book this place if absolutely nothing else is available. The only thing that it has going for it is the close location near Gonzaga beach. No hand towels are provided. The wifi is terrible. The pillows were so bad that we had to go to a store and buy replacements. Water was leaking from the ceiling in the bathroom. The TV remote for the tiny TV barely worked. We had to buy soap because the supplied soap bars were barely usable. The tail light of my car was ripped off somehow in the paid valet parking lot. The hotel looks nice on the outside and appears like it would be a great place to stay. This is a quintessential example of a hotel brand that does not care about their product. Needless to say, I will not be back.
by A verified traveler
Posted 2 Sep 2023
Comment from Hotel Management
16 Sep 2023 by Equipe Ibis Santos Gonzaga Praia, Hotel Management
Prezado hóspede,Obrigado pela avaliação do nosso hotel! Atenciosamente,
by A verified traveler
Posted 23 Aug 2023
This property is perfect for a short stay. The rooms are very small. However the location is convenient and walkable.
Comment from Hotel Management
16 Sep 2023 by Equipe Ibis Santos Gonzaga Praia, Hotel Management
Olá!Obrigado por nos enviar sua avaliação.Atenciosamente,
by A verified traveler
Posted 11 Jun 2023
Rooms are very tiny for 2 people. Good for 1 person
Comment from Hotel Management
27 Jun 2023 by Equipe Ibis Santos Gonzaga Praia., Hotel Management
Olá, Werner, como vai?Obrigado por nos enviar sua avaliação.Atenciosamente,
by A verified traveler
Posted 2 Jun 2023
Comment from Hotel Management
27 Jun 2023 by Equipe Ibis Santos Gonzaga Praia., Hotel Management
Olá!Agradeço por nos enviar sua avaliação.Lamentamos que não tenha apreciado sua estada conosco.Permanecemos a disposição.
by A verified traveler
Thank you
Posted 12 Sep 2022 on HotelsGreat place for an overnight stay - close to beach and town.
Comment from Hotel Management
16 Sep 2022 by Equipe ibis Santos Gonzaga, Hotel Management
Olá Sra. Helen, como vai?Agradeço por nos enviar seu feedback.Estamos a disposição para recebe-la novamente em breve.Atenciosamente.
by A verified traveler
Posted 31 Jul 2022
Hotel was in bad shape. Duty and bad customer service.
Comment from Hotel Management
4 Aug 2022 by ibis Santos Gonzaga Praia, Hotel Management
Prezado Abilio,
Agradecemos por sua avaliação. Sentimos muito não termos atingido suas expectativas em relação a hospedagem em nosso hotel. Enviamos ao setor responsável as observações para melhorias conforme sua sugestão, é muito importante para nós saber como está sendo a experiência de nossos clientes e onde poderemos aplicar as melhorias para oferecer um melhor produto.
Que possamos acolhê-lo melhor em uma próxima oportunidade!
by A verified traveler
Posted 15 Feb 2022 on Hotels
Comment from Hotel Management
17 Feb 2022 by equipe ibis Santos Gonzaga, Hotel Management
Prezado Leonardo, agradecemos por nos enviar uma avaliação após sua hospedagem. Volte sempre!
by A verified traveler
Posted 25 Jan 2022 on Hotels
It’s an average hotel, very simple room and services. Location is good, a block away from the beach and close to many shopping options.
Comment from Hotel Management
28 Jan 2022 by equipe ibis Santos Gonzaga, Hotel Management
Dear Jawad, thank you for sharing with us about your stay.
