Ratings based on 1,000 Verified Reviews
2.8 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2023
Great
by A verified traveler
Posted 2 Aug 2023
Love the drinks and great clean beach water
by A verified traveler
Posted 19 Jul 2023
by A verified traveler
Posted 15 Jul 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023
by A verified traveler
Posted 6 Jul 2023
NONE
by A verified traveler
Posted 1 Jul 2023
Unfortunately, I did not enjoy my stay at this property. The room smelled very musty and moldy, and after we showered, there was water all over the floor. There is no Wi-Fi in the room just in the lobby and the pool area. The staff were pleasant, and the breakfast food was nice. Sadly, wouldn’t return.
Comment from Hotel Management
1 Jul 2023 by Be Live Experience Hamaca Management, Hotel Management
Dear guest,Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident we will be taking corrective measures to prevent any future occurrence.With that been said, it would be a pleasure for us to welcome you back during a future visit.Kind regards,
by A verified traveler
Posted 29 Jun 2023
Family vacation of 4. Pleasant time there June 2023. Only negative WiFi kept dropping and wash clothes were not provided in our room. Other than that our time their was good.
Comment from Hotel Management
30 Jun 2023 by Be Live Experience Hamaca Management, Hotel Management
Dear guest,We value the score given to our hotel and we hope you will give us another opportunity to improve it.Your observations are well received, We are constantly evolving so that each experience offered exceeds the previous one.Kind regards,
by A verified traveler from OKEECHOBEE
Posted 28 Jun 2023
Air conditioner in room not working and room floor soaked and wet from condensation. Front desk not helpful at all, said they were working on it but never did anything. The whole facility is run down with no upkeep. Have stayed here multiple times but never again. The facility, the staff and the service were all sub oar. Save your money and your disappointment and book somewhere else, The place is the Pitts. Beach is pretty but you can get the same beach in a different Resort. Don't book here you will regret it. I know we do.
Comment from Hotel Management
29 Jun 2023 by Be Live Experience Hamaca Management, Hotel Management
Dear guest,We appreciate your loyalty over the years and the time you have invested in sharing your experience.We are sorry on this occasion that we did not meet your expectations. We are always open to listening to our guests in order to maintain a constant improvement of our services.We hope to be able to serve you again in the future.Kind regards,
by A verified traveler
Posted 28 Jun 2023 on Travelocity
