Ratings based on 54 Verified Reviews

3.6 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Mar 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Oct 2021 on CheapTickets
2 out of 5
by A verified traveler

Don’t book online, book at the hotel

Posted 15 Sep 2021 on Hotels
Window in shower wasn’t covered. Website price was 4x the price they had posted in the lobby, kind of bothered me a bit. Had lots of rooms empty, if I had of known this I wouldn’t have booked online.
5 out of 5
by A verified traveler

Always a pleasure.

Posted 22 May 2021 on Hotels
I just love this hotel. Right on the heart of zona colonial and safe. The staff is great and the housekeepers are like family.
Comment from Hotel Management
23 Jun 2021 by juan , Hotel Management
gracias por su comentario sobre nuestro estamos siempre esperandole con los brazos abiertos
5 out of 5
by A verified traveler

Posted 18 Feb 2021 on Travelocity
Love this place. easy access to the el Conde strip! Large beds
4 out of 5
by A verified traveler

Posted 28 Jan 2021 on Hotels
Definitely needs to be upgraded. Same furniture for YEARS!!!! Staff very friendly and accommodating but again, this place neefs a face-lift.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Dec 2020
5 out of 5
by A verified traveler

Posted 8 Nov 2020 on Hotels
The hot water worked throughout my stay. Cleaning was consistent everyday. The wifi is not that great unless your room is in a certain area of the hotel (mostly by the elevator).
5 out of 5
by A verified traveler from Harlem

Posted 13 Aug 2020 on Travelocity
Always have a great stay at this hotel. They staff are very nice. The Roma is close to local bars, supermarkets, and discos. Cant wait to get back to my room 205!!!!
4 out of 5
by A verified traveler

good value

Posted 17 Jul 2020 on Hotels
The room is large and comfortable. Good value for the price. The breakfast is really good and is free. My only complaint would be that upon arrival at check-in I was told that the hotel's credit card machine is broken and that I would have to pay cash. First, I don't believe that. Second, even if true, that should have been communicated to me before I left the US so that I would have sufficient cash to pay the hotel. I was forced to check out and check into another hotel which accepted credit cards.
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