Ratings based on 117 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Although the jacuzzi tubs seem to be the big draw we would opt for a larger bath instead. The rooms are small and the tub is HUGE.
Comment from Hotel Management
11 Jun 2024 by Reception Department, Hotel Management
Estimada Margaret,Tenemos en cuenta sus comentarios.Reciba un cordial saludo!
by A verified traveler
Posted 14 May 2024
Beautiful hotel in an absolutely wonderful town.
Comment from Hotel Management
24 May 2024 by Reception Department, Hotel Management
Dear Christina, Thank you very much for your comments. We are delighted that you had a good stay with us and that you enjoyed your days in the town. It was a pleasure to welcome and serve you, we hope to see you again soon. Best regards from the whole team.
by A verified traveler from Boulder City
Posted 22 Dec 2023
Great place to stay when visiting this town.
by A verified traveler
Posted 30 Oct 2023
Excellent location. Service outstanding. Rooms are super clean an decoration modern and beautiful
Comment from Hotel Management
31 Oct 2023 by Hotel Cuevas, Hotel Management
Thank you very much for your comment Elena!We greatly appreciate your words, they certainly make the work worthwhile.We look forward to seeing you again.Best regards from the whole team.
by A verified traveler
Posted 22 Oct 2023 on Hotels
We stay at this hotel a few times a year. Needless to say we stay here because we love this hotel. The staff is absolutely amazing, welcoming and warm. Each stay feels like coming to visit really close friends. Hotel is clean, comfortable and beautifully appointed. Beds are super comfy which is a must for me. Great breakfast. Parking on site available. Easy to get around. If you stay here you will not regret it you will fall in love with this place like we did many years ago. Thank you to all hotel staff for yet another great stay with you!
Comment from Hotel Management
23 Oct 2023 by M, Hotel Management
Dear Victoria,Thank you very much for your kind comment. It is a pleasure for us to welcome you back, it shows that there is something special about this hotel.We hope to see you again soon.Best regards from all the Cuevas Team.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by M, Hotel Management
Muchas gracias por su valoración Mario!Esperamos verlos pronto de vueltaUn saludo de parte de todo el Equipo Cuevas
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by M, Hotel Management
Muchas gracias por su valoración Mary.Esperamos volver a verla en un futuro próximo.Un saludo de parte de todo el equipo.
by A verified traveler
A true gem in Santillana del Mar
Posted 12 Sep 2023 on HotelsThis hotel is a perfect couples getaway and has everything that you need!
Nice rooms in a modern casona, we enjoyed a
Great indoor jacuzzi in our room, outdoor pool and bar, close to everything.
The staff are all professional and friendly.
Great communication and reasonably priced.
Comment from Hotel Management
15 Sep 2023 by M, Hotel Management
Dear Mariana,Thank you very much for sharing your experience. It certainly serves as a great motivation for all those who run this hotel to know opinions like yours.We hope to see you again.Best regards
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
10 Sep 2023 by M, Hotel Management
Buenas Noches Daniel, un gusto haber cumplido sus expectativas para que nos deje esta excelente puntuación.Ojala hasta pronto Un saludo desde Santillana del Mar
by A verified traveler
Posted 6 Sep 2023
All excellent
Comment from Hotel Management
8 Sep 2023 by M, Hotel Management
Dear Catherine,We are glad that your stay was so positive. We hope to see you again so that you can continue to enjoy your stay with us.Best regards from all the Cuevas Team.
