W Santiago (Santiago) Hotel Review

Ratings based on 444 Verified Reviews

4.3 out of 5

88% of guests recommend

4.5 Room cleanliness

4.4 Service & staff

4.5 Room comfort

4.3 Hotel condition

Expedia Verified Reviews

5 out of 5

by A verified traveler

Posted 7 May 2024

very nice hotel and good location

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 25 Apr 2024

5 out of 5

by A verified traveler

Posted 7 Mar 2024

Very nice facility and amenities. Great infinity swimming pool and roof top bar.

4 out of 5

by A verified traveler

Posted 13 Feb 2024 on Hotels

Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.

5 out of 5

by A verified traveler

Posted 9 Feb 2024

Nothing else

5 out of 5

by A verified traveler

Posted 13 Jan 2024

They made us feel like we were at home. Very accommodating.

4 out of 5

by A verified traveler

Ok but not the best

Posted 4 Jan 2024 on Hotels

The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,

5 out of 5

by A verified traveler

Posted 27 Dec 2023

Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.

5 out of 5

by A verified traveler

Great location ! Excellent Staff ! Great Service

Posted 21 Dec 2023 on Hotels

This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !