Ratings based on 441 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
major
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Muchas Gracias por su visita lo esperamos pronto.SaludosEsteban Mondaca
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
12 Apr 2024 by emo, Hotel Management
Estimado Dennis, Muchas Gracias por su preferencia, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca
by A verified traveler
Posted 21 Mar 2024
Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Dear Linda:First of all, I would like to thank you, on behalf of the entire team at the Sheraton Santiago Hotel, for your comments.Only by knowing the opinion of our customers, we can improve our services. We take note of the incident mentioned and believe us we will take the necessary measures to solve the problem.We hope to welcome you on a next occasion so that you can confirm that we have listened to your suggestions.Sincerely,Esteban Mondaca
by A verified traveler
Posted 21 Mar 2024
The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.
Comment from Hotel Management
22 Mar 2024 by Bruno Carvallo, Hotel Management
Dear Carolyn,On behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback regarding the service we provided during your stay with us. Your evaluation is below our standard and we regret that the perception of the service received has been negative, which is why your comments have been transferred to the areas involved to make sure that these incidents do not happen again. Hoping you have a great day, thank you once again for your time and for choosing to stay with us.Kind regards,
by A verified traveler
Posted 18 Mar 2024
Incredible staff in a beautiful place
Comment from Hotel Management
22 Mar 2024 by Bruno Carvallo, Hotel Management
Dear DonaldAlong with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,
by A verified traveler
Posted 17 Mar 2024
It was great.
Princess cruises was there.
Was able to take tour through Andres through Vivator,pick up there.
Comment from Hotel Management
18 Mar 2024 by Bruno Carvallo, Hotel Management
Dear Lori,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,
by A verified traveler
Posted 8 Mar 2024
Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Dear Michael:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We are proud to know that our services and facilities met your expectations and that our efforts to make your stay comfortable and enjoyable were successful. Our team works hard to ensure that every guest feels at home and we are glad that you experienced this during your stay.We thank you for your positive comments about our location, decor and the service we provide. We will let our entire team know that your efforts did not go unnoticed and that your stay was memorable for you.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards,Esteban Mondaca
by A verified traveler
Posted 23 Feb 2024
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Dear Birgitte:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards.Esteban Mondaca
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Estimado huésped, muchas gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca
by A verified traveler
Posted 20 Feb 2024
Very nice
Comment from Hotel Management
8 Apr 2024 by emo, Hotel Management
Muchas Gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca
