Ratings based on 297 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
safe
Comment from Hotel Management
17 Jun 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Estimado Franko, recibe hoy mi más cordial saludo. Gracias por tan alta calificación. Esperamos que en el futuro cercano nos brinde la oportunidad de hospedarlo nuevamente. Gracias por preferirnos.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Estimado Marcelo, recibe hoy mi más cordial saludo. Gracias por tan alta calificación. Esperamos que en el futuro cercano nos brinde la oportunidad de hospedarlo nuevamente.
by A verified traveler
Posted 16 Jun 2024
My room smelled like weed for days,
Comment from Hotel Management
17 Jun 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Dear Mr. Marcelo. Thank you for your preference and such great qualification! I will share your observation about the smell in the room to our Rooms Department. We hope you come visit us again and many more times in the future.
by A verified traveler from mckinleyville
Posted 29 May 2024
Comfy place to rest. A bit far from attractions but not surprising for a large city. Next to a mall and area with restaurants galore
Comment from Hotel Management
29 May 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Thank you for your preference and such great qualification! We hope you come visit us again and many more times in the future.
by A verified traveler
Posted 14 Mar 2024 on Hotels
Comment from Hotel Management
23 Mar 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Thank you for your preference and such great qualification! We hope you come visit us again and many more times in the future.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Thank you for your preference and such great qualification! We hope you come visit us again and many more times in the future.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
23 Mar 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Thank you for your preference and such great qualification! We hope you come visit us again and many more times in the future.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Osvaldo Quiroz, Hotel Management
Dear. Gary, We are sorry to hear that your stay was not as pleasant as it should have been, but we very much appreciate you taking a few moments to share your experience with us. Satisfaction surveys are automatically sent randomly to some of our guests and, together with the comments that we receive through other channels such as Expedia, allow us to know the opinion of those who stay with us and work to improve our service. Thanks again for your time. We hope that in the future you decide to visit us again so that we can reverse this experience. Kind regards,
by A verified traveler
Excellent service
Posted 2 Feb 2024 on HotelsInitial room was a bit dated with shower in bath which we had trouble getting out of being over 70 years, but they immediately upgraded us to a walk in shower room, with a better view.
Hotel is close to shopping malls and plenty of restaurants to choose from with various cuisines.
Hotel staff were excellent - very friendly especially at check-in, and breakfasts were great - we had a breakfast box on two days as we had an early pick-up, and they were more than adequate.
They can also book day tours and make recommendations which we found very useful.
The hotel restaurant was quite expensive for what we had, and we only ate there for one evening, but all restaurants in the malls were also fairly expensive, so be prepared to pay - Santiago is an expensive place.
Comment from Hotel Management
2 Feb 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Dear Mr. Roger. Thank you so much for this review and your high qualification. We hope you come visit us again and many more times in the future. Thank you for your preference.
by A verified traveler
Posted 26 Jan 2024
The property is very outdated. It is not 4 or 5 stars. Service was good. Location is excellent.
Comment from Hotel Management
26 Jan 2024 by Hans Carvajal | Hotel Concierge, Hotel Management
Dear Mr. Amir. We are very sorry that we did not reach your expectations on this occasion. We hope that in the near future you will give us the opportunity to host you again and be able to reverse your disagreement. My best regards.
