Ratings based on 494 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Apr 2024
Great location overlooking Santa Lucia Hill. However, the street noise seemed to carry over even in high floors. Santiago is a bustling city. The staff are highly commendable - warm, friendly and helpful. Gave us a few good tips. Great service & communication in English.
5 out of 5
by A verified traveler

Posted 15 Apr 2024
The staff were definitely the highlight!
5 out of 5
by A verified traveler

Posted 11 Apr 2024
The staff were excellent and so was the location
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Mar 2024
4 out of 5
by A verified traveler from Frankford

Posted 25 Mar 2024
We had a problem with the air conditioning in the first room, which the knew about. However, when we complained they moved us to a different room the next day and the issue wax resolved. The staff were very helpful with any inquiries and had good recommendations for restaurants and sightseeing.
5 out of 5
by A verified traveler

Posted 20 Mar 2024 on Hotels
5* all the way. check in desk and unit were all excellent
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Feb 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2024
1 out of 5
by A verified traveler

Rip off!

Posted 17 Nov 2023 on Hotels
Had two wonderful stays here but were very upset and frustrated to be - we felt- ripped off by checking in early 😢 We messaged the hotel a few days before arrival to ask about the arrangements for arriving in the morning- no response. When we arrived the hotel staff had no idea what if any a charge would be to check in early (it was 6am). The room was ready so we took it. Most reputable hotels would either allow an early check in if the room was available, or would be clear on any charge. We were so annoyed when we checked out to be charged nearly double the nightly rate we had paid, for checking in a few hours early. Not happy at all, do not recommend, which is a shame as otherwise we enjoyed our stay. Be clear on your charges and ensure people on reception know what charges are! 😡☹️
4 out of 5
by A verified traveler

Posted 11 Nov 2023
La atención del personal es para destacar, en cuanto a su idoneidad y dedicación en tomarse el tiempo y darnos los detalles de las informaciones requeridas. Gracias
Back to Hotel Details Showing Reviews 1 - 10 of 494 Next