Ratings based on 582 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mississauga
Posted 30 Apr 2024
Worst, unfriendly and rude staff I ever encountered and I’ve been in over 50 cities around the world.
The guest bathroom was the most dirty, the street bath will be cleaner.
Made wait until 3pm to get the room and arrived at 7:30 am. When I received the room the safesty security box did not work, requested to be changed because security is one the main concerns for us.
Made me pay a city tax when explained the staff that my wife and I live in Canada over 20 years, I also explained them that before at other hotels they waived it, I guess the inexperience of their staff and not custumer service oriented made them behave like that. Regarless that, the hotel isn't 4* not even 1*, walking in is like walking into a selfservice hotel. I wouldn’t recommend it at all. Very disappointed. Neighbourhood feels unsafe day and night.
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 1 Apr 2024
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by A verified traveler from Portage
Posted 16 Mar 2024
Nice property, very well located
by A verified traveler
Posted 3 Mar 2024 on Hotels
Generally, my family was satisfied.
by A verified traveler
Posted 1 Mar 2024
We were very impressed, the staff was amazing, the breakfast was very good, great location and nice and quiet at night. Whenever we come back to Santiago we will definitely stay here.
by A verified traveler
Posted 21 Feb 2024
Ok
by A verified traveler
Highly Recommend!!!
Posted 9 Feb 2024 on HotelsWe enjoyed a fabulous stay! The staff at checkin were warm and welcoming. The breakfast was delicious! The rooms were well appointed with modern showers and bathrooms, comfortable King beds, air conditioning, small fridge and large windows for natural light and views of the hills. It was well-located as we walked to parks, great restaurants and the tallest building in South America. We also enjoyed the gym and heated indoor pool. Thank you for a fabulous stay 😊
by A verified traveler
Nice staff
Posted 2 Feb 2024 on HotelsThe location was good and the people were very nice. The
room was ok and the hotel could have been cleaner.
by A verified traveler
Posted 22 Jan 2024 on Hotels
