Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
This is a very centrally located hotel close to the Plaza de Arms and the funicular and many museums!
by A verified traveler
Posted 31 May 2024
I would definitely recommend staying at this hotel if you are visiting Santiago! They checked us in early, the rooms were clean and modern, the staff were friendly and the location is central to everything!
by A verified traveler
Posted 22 Apr 2024
Property need remodeling. Restaurant food is awful
Comment from Hotel Management
24 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Ms. Stephanie,Thank you very much for taking the time to let us know your experience in our hotel, your comments are always helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will share your feedback with our team in order to take the needed actions to work on your mention concerning our hotel status and the food in our restaurant.We appreciate the time dedicated to let us know about this situations. We hope to have the opportunity to welcoming you back again in our NH Collection Plaza Santiago with a much improved experience.Best regards,
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Estimada Srta. Maria,Le damos las gracias por habernos enviado su valoración acerca de su estadía en nuestro hotel.Estaremos felices de volver a darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago y le deseamos una gran semana.Un cordial saludo,
by A verified traveler
Posted 29 Mar 2024
Excellent hotel in a good location, beds are very comfortable had the best night sleep in ages. Wish we had more than the 1 night here! Also was walkable to restaurants, would stay at this hotel again
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Mr. Eric,Thank you very much for disposing your time in order to share with us your feedback about your stay in out hotel.We are delighted to know that we were able to enhance your visit in Santiago, reaching your expectations about location, room and rest during the time you were with us.We appreciate your lovely comments which it always help us to keep insipired in order to bring memorable moments to our guests.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,
by A verified traveler from SAN MARTIN
Posted 28 Mar 2024
great hotel, great staff
i really enjoyed the upgrade
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Mr. Jacobo,Thank you very much for dedicating us your time in order to give us your feedback about your experience in our hotel.We are so glad to know you liked the room upgrade and our services.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we remain at your disposal for anything you may need in the future.Warmest regards,
by A verified traveler
Posted 26 Mar 2024
Five stars, veryyyy nice. Right beside the costanera center.
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Ms. Kylie,Thank you for taking the time to let us know your experience during your stay in our hotel.We are happy we were able to give an extraordinary experience during the time you were with us.Looking forward to welcoming you back in our NH Collection Plaza Santiago very soon!Kindest regards,
by A verified traveler from New York
Posted 26 Mar 2024
Excellent location for tours, access to great dining. Comfortable rooms and friendly staff
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Ms. Meltem,Thank you very much for taking the time to let us know your experience in our hotel.We are so happy you have enjoyed our location, dinner, rooms and the service provided by our staff.Your kind mentions bring us energy to try our best day by day.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Un cordial saludo,
by A verified traveler
Posted 24 Mar 2024
Good stay
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Mr. Jose,Thank you so much for taking the time to let us knwo your experience during your stay at our hotel.We are delighted to know that everything was perfect during the time you were with us.Looking forward to welcoming you back again in our NH Collection Plaza Santiago very soon!Kindest regards,
by A verified traveler
Posted 23 Mar 2024
Very good location, good foods, clean, service super slow meaning if u order soap, shampoo take for a long time to provided
Comment from Hotel Management
17 Apr 2024 by Stefany Montalva. Guest Relations Manager, Hotel Management
Dear Mr. Naji,Thank you very much for taking the time to let us know your experience in our hotel.We are so glad to know that we have reach your expectations about the location and cleanliness.We have taken note concerning the room service waiting time you mentioned in order to improve this point internally with our team.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you an extraordinary week.Kindest regards,
