Ratings based on 871 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Great food at the restaurant. Wonderful Airport shuttle service!
Comment from Hotel Management
27 May 2024 by Mario Romo, Hotel Management
Estimado Joey,Muchas gracias por su comentario y calificación, nos alegra mucho que nuestro hotel y servicios fueran de su agrado.Sinceramente.
by A verified traveler from Fort Lauderdale
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Mario Romo, Hotel Management
Estimado Austin,Muchas gracias por su calificación, nos alegramos que nuestro hotel y servicio fueran de su agrado.Sinceramente.
by A verified traveler from Brooklyn
Posted 20 May 2024
Spacious and clean room, but no full room service on a Saturday and we wanted to have something to eat and drink
Comment from Hotel Management
20 May 2024 by Mario Romo, Hotel Management
Estimado Eduardo.Muchas gracias por sus comentarios, los tomamos y los pasaremos a los encargados de Alimentos y Bebidas para que vean lo sucedido ya que el room service es un servicio que siempre debe estar completo con todos los productos disponibles.Muchas gracias.
by A verified traveler from Miami
Posted 19 May 2024
As other reviews show Transportation get into the hotel it's a bit complicated we had to pay somebody to bring us over to the hotel
Comment from Hotel Management
20 May 2024 by Mario Romo, Hotel Management
Dear Anibal,Thank you very much for sharing your comments with us, we appreciate that you brought this issue to our attention since the transportation service is a difference from other hotels, and it does not make sense that you had to pay separately for a service that we promote and offer.Sincerelly.
by A verified traveler
Posted 5 May 2024
This is a great hotel when transiting in Santiago, with shuttle service however not a lot to do in the area
Comment from Hotel Management
13 May 2024 by Mario Romo, Hotel Management
Dear Richard,We are grateful for his comment and rating for our hotel and service.
by A verified traveler
Posted 5 May 2024
After our first mixed experience at La Quinta, we wanted to give it another go with some learnings from our first stay - we ended up having a similar conclusion.
The property itself is pleasant, we had a good room where we could sleep really well. At around USD 100, was also very reasonably priced for a property close to the airport.
Our main complaint is considering the free airport shuttle: while it's great that this is offered at no cost and the drivers are excellent, the organisation of the transfers was messy. Our flight to Santiago was delayed by hours, so we reached out to the hotel's reception via Whatsapp to confirm that our transfer would be rescheduled. Unfortunately, they never answered us, leaving us with some anxiety until we arrived and were successfully picked up. Communication with the drivers is smoother (also via Whatsapp), but not sure they would speak English.
Comment from Hotel Management
13 May 2024 by Mario Romo, Hotel Management
Dear Ferenc.Thank you very much for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, it is always positive to receive good comments from our guests, and of course we also appreciate constructive criticism, since it helps us to improve those aspects that cause discomfort and that could lead to a better experience to our guests.Sincerelly.
by A verified traveler
Posted 29 Apr 2024
Room was perfect. I would improve the floor near the sauna, the water doesn't drain.
Comment from Hotel Management
29 Apr 2024 by Mario Romo, Hotel Management
Estimado Benjamin,Gracias por contarnos su experiencia en La Quinta by Wyndham Santiago Aeropuerto. Siempre es positivo recibir buenos comentarios, daremos aviso al jede de mantenimiento para que revise el drenaje en el sector de la piscina.Cordialmente.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Mario Romo, Hotel Management
Estimado Yuxin.Muchas gracias por su calificación, nos alegra saber que nuestro hotel fue de su agrado.Sinceramente.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Mario Romo, Hotel Management
Estimado Jianguo.Muchas gracias por su calificación, nos alegra saber que nuestro hotel fue de su agrado.Sinceramente.
by A verified traveler
Posted 25 Apr 2024
Shuttle service from hotel was not convenient for late night arrival, so we opted for Uber. Breakfast was not included in the tariff, an unpleasant surprise. Meals were expensive for what you get. Staff was pleasant, but did not go out of their way to provide service.
Comment from Hotel Management
25 Apr 2024 by Mario Romo, Hotel Management
Dear David.Thank you for telling us about your experience at La Quinta by Wyndham Santiago Aeropuerto, I am sorry that we did not meet your expectations, allow me to express our most sincere apologies.Your opinion is very important, I am sorry for the inconvenience you had during your stay at our hotel, we will take the necessary actions to make the transportation system from the airport easier and faster, although this will always be determined by the arrival and check-in time. immigration and customs, regarding breakfast, unfortunately the rates are that way and I feel that we cannot help in that part. Please know that we will take the necessary actions to correct this situation and prevent it from recurring in the future. Here at La Quinta by Wyndham Santiago Aeropuerto we continually strive to meet your needs and expectations.We appreciate the time you have taken to tell us your concerns.Best Regards.
