Ratings based on 52 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Bueno y tranquilo
Posted 25 Jan 2024 on HotelsEl hotel es antiguo y el edificio muy bonito, frente al cerro Santa Lucia cerca de metro y Alameda. Es tranquilo y el personal muy amable y respetuosos. Tiene lo justo y necesario para una estadía por salud o trámites. No hay aire acondicionado ni desayuno, pero me entregaron agua caliente para prepararme mi mate en la mañana y tarde.
Comment from Hotel Management
7 Feb 2024 by administrador, Hotel Management
Hola Lourdes, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.
by A verified traveler from Bronx
Posted 1 Jan 2024
Very convenient location. Basic room with basic necessities in a great location. Very close to the metro station and a 10-15 min walk to the main square.
Comment from Hotel Management
19 Jan 2024 by administrador, Hotel Management
Hola Nixaliz, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.
by A verified traveler
Posted 6 Dec 2023
Very friendly and sweet hotel, especially Valentina's help to find the parking garage after her working time is very helpful, as she can speak Spanish and English.
Comment from Hotel Management
19 Jan 2024 by administrador, Hotel Management
Hola Max, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.
by A verified traveler
Posted 5 Dec 2023
I’ve stayed in hotels, airbnbs, and hostels in over 20 countries and this was the filthiest place I have ever stayed. There was long black hair on floor and on bedding, the curtains were musty, there were even dirty handprints on the white bathroom door. The shower is smaller than a coffin, was very difficult to get clean. Additionally the property says no smoking but it smelled strongly of smoke. They try to make it look like a cool historic building and added some colorful LEDs and mirrors to give it an upscale vibe, but it truly is as poor quality as you can imagine. Very old mattress you can feel the springs pushing through. STAY AWAY.
Comment from Hotel Management
19 Jan 2024 by administrador, Hotel Management
Hola Michael, lamentamos leer que su estadía no fue agradable del todo. Gracias por su comentario, nos ayuda a mejorar la calidad del servicio.
by A verified traveler
Posted 24 Nov 2023
I would never stay there again and would not recommend it.
It was filthy, towels stained, used soap bar left in the bathroom.
I requested new bedding and towels which I received but when I started changing it I was appalled at the condition of the mattress.
This whole place needs to be renovated and upgraded.
It is really, really bad. 😞
Comment from Hotel Management
25 Nov 2023 by administrador, Hotel Management
Hola, Elzbieta. Lamentamos saber que su estadía no fue del todo su agrado. Sin embargo, gracias por su comentario ya que nos ayuda a mejorar la calidad del servicio.
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by administrador, Hotel Management
Hola Ricardo, gracias por su comentario, nos ayuda a mejorar la calidad del servicio. Esperamos haber cumplido con sus expectativas
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
21 Nov 2023 by administrador, Hotel Management
Hola, Yelitze. Gracias por su comentario, nos ayuda a mejorar la calidad del servicio.
by A verified traveler
Great location & price!
Posted 13 Nov 2023 on HotelsCheck in with Valentina was wonderful. She is a great ambassador for the hotel. Loved my room with the huge bed & window overlooking a park & gorgeous building. Perfect location in the historic district.
Lots of hot water, too and wifi worked great.
Comment from Hotel Management
13 Nov 2023 by administrador, Hotel Management
Hello,Charlene. Thank you for your comment, it helps us to improve the quality of service.
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by administrador, Hotel Management
Muchas gracias por compartir su experiencia, esperamos volver a verlo en nuestras instalaciones.
by A verified traveler from WHITE PLAINS
Posted 20 Aug 2023
Nice staff
Comment from Hotel Management
27 Aug 2023 by administrador, Hotel Management
Buen día, muchas gracias por su comentarios, su aporte nos ayuda cada día a mejorar. Cordial Saludo.
