Ratings based on 711 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
This iBis hotel is recommendable for two reasons: (1) it is 24-hour staffed; and (2) it is centrally located near all transportation points including long-distance bus centers and a metro station (which gives you access to downtown Santiago with just one metro ride. As such, if you happen to fly in to Santiago as a staging area for your next trip to Valparaiso to board your cruise ship, you are at the right spot. Most importantly, the hotel takes good care of your luggage storage needs with a on-site security guard.
by A verified traveler
Posted 12 Apr 2024
We couldn't make it due to delays with our flight from Cuba to Panama and from Panama to Santiago.
I sent an email to the hotel informing them about it.
The hotel staff never returned with a response or contacted me again.
We made it at the end by 5.30 am on the next day.
Door and shutters were closed and nobody to contact .
Very disappointed as I still got charged full price for something I never used with my family.
Definitely,I won't recommend or use for future staying in Santiago.
Ariel Funes
arielfunes73@gmail.com
Comment from Hotel Management
12 Apr 2024 by Reservas, Hotel Management
Buen dia,COmunicamos que su reserva fue cancelada en nuestro sistema, por lo cual no existe cargo realizado. Lamentablemente por horario las cortinas deben permanecer cerradas por precaucion, solo queda habilitada una pequeña puerta con citofono para quienes lleguen de noche o madrugada. Lamentamos los inconvientes y esperamos pueda brindarnos una nueva oportunidad a futuro.Saludos CordialesEquipo Ibis Estacion Central
by A verified traveler
Posted 7 Apr 2024
Staff are very helpful even though they do not speak much English.
by A verified traveler
Posted 25 Feb 2024
This is not a safe area to stay in. You can watch people attempting to pickpocket and car jack from your hotel window. The staff are friendly, there is one front desk lady that does not care to be there nor does she want to be there.
by A verified traveler
Posted 26 Jan 2024
Next to bus depot
by A verified traveler
robbed
Posted 22 Jan 2024 on Hotelsnice place but I was robbed directly in front of the hotel.
by A verified traveler
Posted 20 Dec 2023
Decent enough hotel to spend 2 nights before cruise to get over jet lag. Close to bus station and metro. Restaurant on premises which was handy.
by A verified traveler
Posted 19 Dec 2023 on Hotels
by A verified traveler
Posted 9 Nov 2023
A group of approx 20 arrived from airport at about 8:30 am and we told we had to wait for a 3 pm check in or pay for an early check in . With no amenities there and being in an unsafe area of town after 20 - 24 hours of travelling , needless to say we were very disappointed . Our room particularly was dirty . I washed all services down before unpacking . No instructions, no local advertising , no phone , no coffee , no fridge , no travel size toiletries , no microwave , no hand or face towels.
The staff attempted to help with language differences (successfully) . Dinner options were very minimal , and only available at 7 pm. Coffee was never available unless we paid for .
The worst part was the air quality . Many families complained of affects of using the A/C or heating as it instantly affected their breathing . Mold was apparent in our room . As an asthmatic , I found it very exhausting to breathe day in and day out . Now that I’m home , I have relief . The fire alarm regularly went off and we found this quite disturbing and alarming .
by A verified traveler
Excelent
Posted 16 Oct 2023 on HotelsExcelent
