Ratings based on 231 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I would say the service was horrible, but it was none existent
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Thanks for your comments, David. We are very sorry for the situation you went through at our property, we have taken measures according to your bad experience, please receive our most sincere apologies in advance, do not hesitate to contact us to improve your experience on your next visit.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
6 Apr 2024 by GG, Hotel Management
Elias muchas gracias, nosa gusto saber que disfrutaste Bahia Escondida. Te esperamos Pronto!
by A verified traveler from houston
Posted 18 Oct 2023
The location was dark and unsafe
The rooms were very dirty
The door did not close
No staff around for any assistance
by A verified traveler
Posted 6 Jul 2023
The place has potential, but it needs a complete renovation.
Comment from Hotel Management
10 Jul 2023 by reservaciones, Hotel Management
Agradecemos mucho sus comentarios, estaremos mejorando nuestros servicios a ustedes.
by A verified traveler from Fort Worth
Posted 24 Jun 2023
bedding sheets and towels were dirty, had some questionable stains!
bugs in the kitchen area, rooms and facility not updated at all.
Comment from Hotel Management
10 Jul 2023 by reservaciones, Hotel Management
We greatly appreciate your comments, we will be reviewing with our staff, to improve our quality of Lodging both in our Facilities.
by A verified traveler
Posted 19 Jun 2023 on Hotels
Comment from Hotel Management
10 Jul 2023 by reservaciones, Hotel Management
Gracias los esperamos pronto.
by A verified traveler
Big disappointment
Posted 17 Mar 2023 on HotelsIt's not the resort's fault that we had bad weather, but everything is.
Unfriendly receptionist to start with.
Then the room didn't even had a chair and we were told that's normal - what hotel room doesn't have a chair???
Next problem was there were not enough outlets in the room.
And then the beds, unless you like super hard ones you are in for an uncomfortable night.
by A verified traveler
Posted 13 Mar 2023
Comment from Hotel Management
5 Apr 2023 by reservaciones, Hotel Management
Gracias por sus calificaciones, los esperamos pronto.
by A verified traveler
Posted 10 Apr 2022
Yes
