Ratings based on 31 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 15 May 2024
Fantastic hotel. The gardens around the hotel are extensive and wonderful. The room was great and so were all the staff.
by A verified traveler
Both the hotel and their restaurant are excellent
Posted 5 Mar 2024 on HotelsLarge room, friendly and helpful staff, good wifi, filtered water available in hallway, quiet.
The food at the restaurant was excellent both for breakfast and dinner.
Beautiful grounds. Pathways weave from hotel rooms, past the pool to the waterfront. We loved to spend time there as it was so peaceful. The only thing missing was comfortable chairs.
Very relaxing stay, we would be happy to return.
by A verified traveler
Posted 9 Jan 2024
I have traveled to Atitlan before but never to Santiago. The hotel is located conveniently near the main port to catch public/private boat shuttles, and is near the bustling side of town. Santiago is predominately residential but has it share of restaurants and shopping that are run by Mayan business owners; something not often found in other towns. Santiago was definitely quieter then most Atitlan towns, and is safe.
by A verified traveler
Posted 24 Nov 2023
The grounds are lovely but there are many old cement fountains which need repair. The rooms are spacious and comfortable however the floors need a thorough and regular cleaning. All staff were amazingly helpful and welcoming.
by A verified traveler
Posted 18 Jul 2023
We love this property. The rooms are a bit dated, but very clean. The grounds are amazing.
by A verified traveler
Posted 17 Mar 2023
Besides gps taking me down a one way narrow street, getting to hotel was easy. They have onsite secured parking. The hotel property is spacious and maintained well. They arranged a local tour guide which was nice, but cost extra and worth it. We ate at restaurant onsite for three meals good food and service. Definitely recommend!
by A verified traveler
Wi-fi not so good
Posted 19 Aug 2022 on HotelsThe grounds are beautiful. Rooms are large and clean. Wi-fi in room only worked first day. Wi-Fi in restaurant worked every day. Excellent staff.
by A verified traveler
Posted 22 Nov 2021
This place is beautiful! It is a sliver of paradise. The staff is excellent as well. Many of them spoke Spanish and English.
by A verified traveler
Posted 21 Jan 2020 on Hotels
