Ratings based on 29 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Fantastic hotel. The gardens around the hotel are extensive and wonderful. The room was great and so were all the staff.
by A verified traveler
Posted 9 Jan 2024
I have traveled to Atitlan before but never to Santiago. The hotel is located conveniently near the main port to catch public/private boat shuttles, and is near the bustling side of town. Santiago is predominately residential but has it share of restaurants and shopping that are run by Mayan business owners; something not often found in other towns. Santiago was definitely quieter then most Atitlan towns, and is safe.
by A verified traveler
Posted 24 Nov 2023
The grounds are lovely but there are many old cement fountains which need repair. The rooms are spacious and comfortable however the floors need a thorough and regular cleaning. All staff were amazingly helpful and welcoming.
by A verified traveler
Posted 18 Jul 2023
We love this property. The rooms are a bit dated, but very clean. The grounds are amazing.
by A verified traveler
Posted 17 Mar 2023
Besides gps taking me down a one way narrow street, getting to hotel was easy. They have onsite secured parking. The hotel property is spacious and maintained well. They arranged a local tour guide which was nice, but cost extra and worth it. We ate at restaurant onsite for three meals good food and service. Definitely recommend!
by A verified traveler
Wi-fi not so good
Posted 19 Aug 2022 on HotelsThe grounds are beautiful. Rooms are large and clean. Wi-fi in room only worked first day. Wi-Fi in restaurant worked every day. Excellent staff.
by A verified traveler
Posted 22 Nov 2021
This place is beautiful! It is a sliver of paradise. The staff is excellent as well. Many of them spoke Spanish and English.
by A verified traveler
Posted 21 Jan 2020 on Hotels
by A verified traveler
Posted 21 Nov 2019
by A verified traveler
Posted 27 Oct 2019
We got very disappointed with the hotel, I booked a room for my family a week early of their arrival but when they got there, the hotel already sold our room to another people and wanted to give us a room with no doors. Be careful when you book with this hotel.
