Ratings based on 14 Verified Reviews

4.1 out of 5
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 2 Apr 2024
While our stay my rental car was hit and damage in the parking garage. They make you leave your keys and constantly move the cars. I am waiting for their response and hopefully they will take the responsibility to fix the car. The hotel is nice, but the location is terrible.
5 out of 5
by A verified traveler

Posted 26 Mar 2024
Nice place to relax, close to the Lake
5 out of 5
by A verified traveler

Fantastic Stay in Santiago Guatemala

Posted 27 Dec 2023 on Hotels
Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.
5 out of 5
by A verified traveler

Palmera Dorada Hotel

Posted 26 Dec 2023 on Hotels
Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Apr 2023 on Hotels
5 out of 5
by A verified traveler

Amazing stay!

Posted 10 Apr 2023 on Hotels
It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.
5 out of 5
by A verified traveler from DELTONA

Posted 2 Apr 2023
Very clean, excellent staff,, beautiful views
4 out of 5
by A verified traveler

Lujoso y con una maravillosa vista

Posted 12 Nov 2023 on Hotels
La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.
5 out of 5
by A verified traveler

Posted 3 Jul 2023
Excelente hotel la piscina una belleza
3 out of 5
by A verified traveler

Posted 20 Apr 2023
El acceso es muy complicado no nos dejaron usar la piscina
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