Ratings based on 784 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2023
Staff was great. Rooms could have been a bit cleaner
by A verified traveler
Posted 1 Oct 2023
Property is low cost and in terms of value it was fair. The junior suite looked on to balconies of the adjacent hotel, the metal camp bed style bed was terribly uncomfortable.
The hotel itself was average in every way, nothing too bad, nothing to say was particularly good either, other than the bar staff being very friendly. I’d say for two nights out of season it was fine but in peak summer I can imagine the lifts, breakfast, checkout, Sun loungers etc being very over crowded.
Comment from Hotel Management
7 Oct 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mrs Elizabeth,Thank you for spending some time sharing your feedback about our hotel. We regret that your stay was not entirely satisfactory. For your information, we offer Junior Suites (facing the neighbour hotels or the hills ) and also Junior Suites Premium (sea view), so guests can choose the best option for them.We remain at your disposal in case you decice to visit us again in the future.Kind regards
by A verified traveler
Posted 20 Sep 2023
Entertainment every night, hard working staff, recreation, comfortable.
But charging to gym and spa ?
Comment from Hotel Management
21 Sep 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr Paul,Thank you for sharing your positive comments about our hotel, and especial thanks for appreciating the effort our staff.We inform that the access to Spa and gym has always had an extra cost.We would be glad to welcome you again in a near future.Kind regards
by A verified traveler
Posted 5 Sep 2023
Our experience was great. The food was very good, a lot of things to do. The only downside I had was with cleanliness. We asked every day for the room to be cleaned and made up. And even when they did came and organized the room, they never swept the floors. But I will give it 9 out of 10
Comment from Hotel Management
9 Sep 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mrs Marjorie,Thank you for spending some time sharing your comments about our hotel. We are glad to read that you enjoyed your stay.We apologize if you had some issues with the cleaning. We will review them with the cleaning department manager. The feedback of our guests always helps us to improve.We remain at your disposal for another time in the future.Kind regards
by A verified traveler
good for young families
Posted 1 Aug 2023 on HotelsJoined our daughter's family for a week here. Otherwise we wouldn't choose such a relatively large family hotel. It was all about boys 8 & 11 have a good time - which they did. A lot of time spent in pool and sea [10 min walk]. HB meal choice was fine for them; okay for us [wow, the restaurant staff work hard!]. Outside entertainment 9.30 okay. Particularly good guitarist one evening. All thought bed's too hard and rooms dated - but okay. Reception staff good. Cutting a long story short - getting a few drinks at bar either slow or very slow; and bathroom could have been brushed better before our arrival.
Comment from Hotel Management
2 Aug 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr / Mrs S A,Thank you for spending some time sharing your feedback about our hotel.We are glad to know that, despite a few less positive comments, you mostly enjoyed your family holidays. We are especially pleased about your kind comments about the staff, thank you for appreciating our work.Hoping to welcome you again in the future, we remain at your disposal.Kind regards
by A verified traveler
Great location and good services
Posted 31 Jul 2023 on HotelsComment from Hotel Management
2 Aug 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr/Mrs Hany,Thank you for sharing your evaluation about your stay.According to your rate, we guess that our hotel met your expectations and that you enjoyed your holiday.We remain at your disposal for another time in the future.Kind regards
by A verified traveler
Posted 30 Jun 2023
Comment from Hotel Management
26 Jul 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr Kam-Wing,Thank you for rating your stay in our hotel.We are pleased to receive high scores, glad to know that the hotel met your expectations.We hope to welcome you back another time in the future.Kind regards
by A verified traveler
Posted 18 May 2023 on Hotels
Comment from Hotel Management
20 May 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr William,We thank you for sharing your positive evaluation about our hotel.Hoping that you had an enjoyable stay, we will be pleased to welcome you again in a near future.Kind regards
by A verified traveler
Great family trip!
Posted 7 May 2023 on HotelsGreat time! Amazing location & we had a fabulous view of the pool!
Comment from Hotel Management
11 May 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear guest,We are very pleased to know that you enjoyed your stay with your family. Glad to read that you felt comfortable in your room. Thank you of sharing your comments.We remain at your disposal for another time in the future.Kind regards
by A verified traveler
Posted 14 Apr 2023 on Hotels
We stayed here as part of our road trip through Spain. A family of two adults and two teenage kids. The hotel was easy to find via sat nav. You actually get to the hotel around the back where you can drop everyone and all the cases etc off easily with good access. There is free parking in an off road car park nearby or you can park across the road at a daily cost. The hotel is very clean and the staff were excellent, very helpful and polite. We were there in April so the pool was a bit too cold to use but that’s not the hotels fault. You can use the indoor one at a charge (worked out 40 euros for two hours for four of us with shower caps that had to be purchased and used). The hotel itself is nice and clean and well looked after. There was evening entertainment. We went half board. The hospitality staff were very helpful. Our daughter suffers from allergies and they were very helpful with selecting and even cooking her food separately which was very kind. The food was a bit repetitive from night to night but that’s quite a general thing we’ve found. Santa Susanna itself doesn’t have much going on. We found ourselves jumping in the car and driving 20mins to Lloret de mar. We also went to tossa de mar which was very pretty and to Blanes for the day. There are much nicer beaches at all these places and you don’t have to try and cross a train line to get to the beaches. That was our only gripe. Everything else was fine. There’s plenty of public transport around if you need it.
Comment from Hotel Management
21 Apr 2023 by Anna M. Pla - Guest Experience Agent , Hotel Management
Dear Mr Wayne,Thank you very much for sharing your experience in our hotel. We are pleased to read that you enjoyed your stay and had a good family holiday. We especially thank you for your kind and positive comments about the staff, one of our priotities is that clients feel well cared.We will be glad to welcome you again in a near future.Kind regards
