Ratings based on 37 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
All of the staff at the Royal Palm are amazing; they helped us to organize an excursion to North Seymour Island that we probably would not have considered, but ended up being one of the highlights of our trip. The weather in the hills during our stay was overcast, but was beautiful when we ventured to the pier. Maybe because of the time of year/weather, the pool and hottubs were really not usable (not clean or hot). The on-site cafe was fantastic. It was fun to see the tortoises that freely roam the property. My sister loved her relaxing massage (she is very picky, so this says a lot). One of the highlights of our stay was a 5-course dinner in the lava tunnel ~ DO NOT MISS IT.
Comment from Hotel Management
20 May 2024 by The Royal Palm Team, Hotel Management
Dear Pamela,Thank you for sharing your detailed feedback about your recent stay at the Royal Palm. We're delighted to hear that our staff went above and beyond to assist you. We appreciate your understanding regarding the weather-related challenges with the pool and hot tubs. Rest assured, we continuously strive to maintain the cleanliness and temperature of our facilities, and we apologize for any inconvenience this may have caused during your stay.We're especially glad that you had an unforgettable dining experience with our 5-course dinner in the lava tunnel. It's feedback like yours that motivates us to continue providing unique and memorable experiences for all our guests.Thank you for choosing the Royal Palm for your vacation, and we hope to have the pleasure of welcoming you back in the future for another extraordinary stay.
by A verified traveler
Posted 17 May 2024
Incredible food, excellent service and staff. The restaurant inside the tunnel of the property its amazing.
Comment from Hotel Management
20 May 2024 by The Royal Palm Team, Hotel Management
Dear Nicolas,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our incredible food, excellent service, and the unique dining experience in our restaurant inside the tunnel.Our team takes great pride in delivering exceptional service and providing memorable experiences for our guests, and it's wonderful to hear that we met your expectations during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel for another outstanding experience in the future.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
9 Apr 2024 by The Royal Palm Team, Hotel Management
Dear Ethel Thank you for staying with us.In order to improve our guest's experiences it is very important to us to receive your feedback. We would be very greatful if you can send us an email to cgonzalez@royalpalmgalapagos telling us about your stay.We look forward to hearing from you.
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
18 Dec 2023 by The Royal Palm , Hotel Management
Muchas gracias por su visita. Esperamos que regrese pronto
by A verified traveler
Posted 2 Dec 2023
Other than renovations (pool and restaurant), we loved the place. Friendly and helpful staff, great food, fascinating lava tunnels and a natural setting made this an especial part of our time in the Galapagos.
Comment from Hotel Management
7 Dec 2023 by Diego, Hotel Management
We are so happy to know that you enjoyed your stay. It was an honor to have you here and hope to have the pleasure to welcoming you againg.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by Diego, Hotel Management
We thank you for your rating as it allows us to improve every day. We would greatly appreciate your feedback to help us identify what we could have done better. Yours sincerely,
by A verified traveler
Posted 8 Aug 2023
Wonderful property with friendly and courteous staff. Villas are amazing for the value! Restaurant is excellent with delicious dishes and attentive service.
Comment from Hotel Management
19 Nov 2023 by Diego, Hotel Management
Thank you very much for your appreciation and feedback, it was an honor to host you and we enjoyed serving you as much as you enjoyed your stay.
by A verified traveler
Posted 25 Jun 2023
I stayed in Villa 6. The villa was spacious, comfortable, quite, serene, has a fantastic free standing bathtub. The view from this Villa overlooked the canopy of flora and fauna and the ocean. If you like nature, quietness and tranquility this is the place for you. Not close to to town which was was a plus for me. Great staff that are kind and care about your stay. I was absolutely stunned how pretty the grounds were.
Comment from Hotel Management
19 Nov 2023 by Diego, Hotel Management
Thank you very much for your appreciation and comments. It is a real pleasure to know that you enjoyed your stay. We hope to have the honor of welcoming you again very soon.
by A verified traveler
Posted 6 Mar 2023
Highly recommended. While not the hot spot of Porto Ayora and about 20min drive, it’s a beautiful property with a lot of space unlike the smaller hotels around the port area. The staff stands out as well. They are helpful and friendly. They will make sure you get to where you want and work out transportation.
Comment from Hotel Management
7 Mar 2023 by Joan, Hotel Management
Thank you so much for your wonderful comments! We truly appreciate you taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed the beautiful property and that our staff made your stay even more special. Your feedback makes us feel proud and motivated to continue improving. We sincerely hope you'll come back soon so we can provide you with another memorable stay. Thank you again for your kind words!
by A verified traveler
Posted 26 Jan 2023
Beautiful area. I was surprised that check out time is 10am. However, didnt have any issues to delay check out till noon.
Comment from Hotel Management
19 Nov 2023 by Diego, Hotel Management
Thank you for your comments. We are very happy to know that our team was able to assist you with a late check-out and this did not affect your experience. We look forward to the honor of welcoming you again soon.
