Ratings based on 983 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The room was large and clean. Convenient location,
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Patricia, Thank you for choosing us for your recent accommodation. We are pleased you enjoyed the spacious and clean room and our convenient location. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Disrepair, people repairing cars in parking lot in the wee hours. Worn out.
Comment from Hotel Management
29 May 2024 by Hotel management, Hotel Management
Dear Brian, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding disrepair and disturbances in the parking lot is concerning, and we are actively sharing these issues with our team to ensure improvements are made. Maintaining a safe and comfortable environment for all our guests is our priority, and we regret falling short during your visit. Please know that your comments are valuable to us, and we appreciate your patience and understanding as we work to enhance our facilities and services. We appreciate your feedback and look forward to your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
Dirty room with no bathroom exhaust. Old beat up furniture. Smelly towels and flies! Family friendly they said, but unfortunately it has the appearance and vibes of a low income housing! Saw women in questionable attire near the property while driving in or out. We cut short the stay by a day!
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Rohit, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's unacceptable that the cleanliness of the room and the towels did not meet your expectations. We will address this matter with our housekeeping team to ensure immediate improvement. Additionally, we apologize for the lack of bathroom exhaust and the condition of the furniture. We will check these issues further and take the necessary steps to rectify them. Your feedback regarding the appearance and atmosphere is essential to us, and we take it seriously. Your comfort and satisfaction are our priorities, and we understand your decision to shorten your stay. Please accept our apologies; we hope to provide you with a significantly improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
Very quiet and clean...
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Kelera, Thank you for your positive feedback! We are delighted you found Extended Stay America quiet and clean during your stay. Providing a tranquil and hygienic environment for our guests is essential to us. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
ok not bad
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Megos, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and are glad it was satisfactory overall. Your comments are important to us as we continuously strive to improve our services. If there are any specific areas where we can enhance your experience in the future, please feel free to let us know. We value your input and hope to exceed your expectations on your next visit. Thank you for choosing to stay with us.Sincerely,Hotel Management
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 3 May 2024
Janky for the price honestly, the North location is better. Outdated interior, exterior there is a lot of riffraff hanging about. If you have other options take them but if this is all thats available you’ll be ok
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Jonathan, We appreciate your feedback. While we strive to provide a comfortable stay, we understand your concerns. Each location has its unique features, and we regret if our property didn't meet your expectations. We will consider your comments for future improvements. We aim to ensure all our guests have a pleasant experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
The young man who checked us in, Erik, he is the best employee at this location. We had to praise him. The hotel itself could use some updating like new shower heads, new cooktops, laminate peeling off cupboards. But the beds were nice and firm with no sags. Windows weighed 70lbs so my husband was only one could open them. The parking lot seemed like it only had just enough spots that were squeezed in too small a lot. And there were some questionable characters hanging around the evening hours. Feel like we paid too much, like Holiday Inn prices for Motel 6 stay. If there were few options Id stay again. Like a C
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Jonathan, Thank you for choosing us and sharing your feedback. We sincerely appreciate your kind words about Erik and apologize for any inconveniences you encountered during your stay. Your feedback regarding the need for updates and improvements to our facilities is invaluable, and we will certainly consider it as we strive to enhance our guests' experiences. We regret any discomfort caused by the parking lot layout and the presence of undesirable characters. Please know that we take your concerns seriously and are actively working to address them. We understand your frustration and are committed to providing better value for our guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Apr 2024
I had stayed there prior to my last stay and because they do not accept cash and there isn't a store for about a mile radius cuz it sits on an onan off ramp and a strip of car dealers I have no car and I have a medical condition and wasn't able to get to the store in time but I have been staying there for about 2 almost 3 weeks already they locked my room and gave me a DNR (do not rent) I had the money to pay. So fast forward to yesterday I had no idea I was dnrd and my friend rented the room and they seen me kicked us out and kept our money. The place is disgusting the floors are black the sheets are dirty they don't have any towels the service is horrible management is ridiculous. I could go on and on and on I wouldn't recommend that place to my worst enemy
Comment from Hotel Management
5 Apr 2024 by Hotel Management, Hotel Management
Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Your satisfaction is our top priority.Sincerely,Hotel Management
