Ratings based on 651 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Not enough information about elevator down no ice machine
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Jake, We apologize for the inconvenience caused by the elevator being out of service and the absence of an ice machine during your stay. Your feedback is crucial, and we understand the frustration these issues may have caused. We will ensure that such information is communicated to our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience during your next visit.Sincerely,Hotel Management
by A verified traveler from Sacramento
Posted 25 May 2024
by A verified traveler
Posted 16 May 2024
The TV was broken got rooms in the third floor no elevator working
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Patricia, We appreciate you choosing to stay with us and regret any inconvenience you encountered. Ensuring our guests' comfort is our top priority, and we apologize for the issues with the broken TV and the elevator. Rest assured, we'll promptly address these matters with our maintenance team. Your feedback is invaluable as we continually enhance our services. Despite these challenges, we hope you found other aspects of your stay enjoyable. We look forward to the opportunity to host you again, providing a seamless experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 3 May 2024
Its better than the south location, no riffraff crittlin in the parking lot. Its clean but a bit outdated. Shower head is garbage I ended up just removing it so I could rinse the shampoo out my hair. Breakfast is a joke.
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Jonathan, We appreciate your feedback. While we're glad you found our location better, we apologize for any inconvenience regarding the showerhead and breakfast offerings. We continuously strive to maintain cleanliness and update our facilities. Your comments will be shared with the relevant team for review. We value your input as it helps us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
staff very professional,
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Veronica, We're delighted with your positive experience with our professional staff at Extended Stay America. Providing exceptional service is our priority, and we're thrilled that our team made your stay enjoyable. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Absolutely great, clean and respectful staff
by A verified traveler
Posted 20 Apr 2024
Staff was very respectful. Place is clean and quiet. Extended my stay a couple of times. I highly recommend
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Christy, We are thrilled you had a positive experience at Extended Stay America. Thank you for recognizing our respectful staff, cleanliness, and peaceful atmosphere. We're delighted you extended your stay multiple times and appreciate your recommendation. It was our pleasure to accommodate you, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 28 Feb 2024 on Hotels
