Ratings based on 646 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The TV was broken got rooms in the third floor no elevator working
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Patricia, We appreciate you choosing to stay with us and regret any inconvenience you encountered. Ensuring our guests' comfort is our top priority, and we apologize for the issues with the broken TV and the elevator. Rest assured, we'll promptly address these matters with our maintenance team. Your feedback is invaluable as we continually enhance our services. Despite these challenges, we hope you found other aspects of your stay enjoyable. We look forward to the opportunity to host you again, providing a seamless experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 May 2024
Its better than the south location, no riffraff crittlin in the parking lot. Its clean but a bit outdated. Shower head is garbage I ended up just removing it so I could rinse the shampoo out my hair. Breakfast is a joke.
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Jonathan, We appreciate your feedback. While we're glad you found our location better, we apologize for any inconvenience regarding the showerhead and breakfast offerings. We continuously strive to maintain cleanliness and update our facilities. Your comments will be shared with the relevant team for review. We value your input as it helps us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
staff very professional,
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Veronica, We're delighted with your positive experience with our professional staff at Extended Stay America. Providing exceptional service is our priority, and we're thrilled that our team made your stay enjoyable. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Absolutely great, clean and respectful staff
by A verified traveler
Posted 20 Apr 2024
Staff was very respectful. Place is clean and quiet. Extended my stay a couple of times. I highly recommend
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Christy, We are thrilled you had a positive experience at Extended Stay America. Thank you for recognizing our respectful staff, cleanliness, and peaceful atmosphere. We're delighted you extended your stay multiple times and appreciate your recommendation. It was our pleasure to accommodate you, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 26 Feb 2024
by A verified traveler
Posted 17 Feb 2024
Bathroom fan needs to be cleaned
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Linda, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and had a comfortable night's sleep. However, we hope you will accept our apologies for the inconvenience caused and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler from Fairfield
Posted 12 Feb 2024
Clerk at check was not welcoming, acted like she was being put out with having to have to check someone in. We will not be checking in here again.
by A verified traveler
Posted 6 Feb 2024
