Ratings based on 558 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
very nice hotel just not a lot of things to do near by a little too quiet but if that's your thing then this is the place for you
Comment from Hotel Management
29 May 2024 by Monica Aguilar Gerente General, Hotel Management
We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 27 May 2024
Near the beach.
Comment from Hotel Management
27 May 2024 by Monica Aguilar Gerente General, Hotel Management
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.
by A verified traveler
Posted 25 May 2024
The staff was very friendly and very accommodating. Lots of things to do and only a three minute walk to the beach. When we return to Santa Marta, we will stay here again.
Comment from Hotel Management
25 May 2024 by Monica Aguilar Gerente General, Hotel Management
Dear GuestWe very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 2 May 2024
Great place to stay.
Pros: Clean, delicious breakfast, close to a mall and restaurants, walking distance from beach, amazing swimming pool, pretty good fitness center.
Cons: Beach amenities. There are no beds, only chairs. The tents aren’t permanent, they must be disassembled daily. It is supposed to be around 17:00, but the staff starts around 16:30 to bother you with the process. They want to do it as early as possible and go away.
Comment from Hotel Management
2 May 2024 by Hotel Mercure, Hotel Management
Dear GuestWe very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
14 May 2024 by Hotel Mercure, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Juan Carlos Valencia Bertin Gerente General, Hotel Management
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.
by A verified traveler
Posted 8 Apr 2024
El check in es muy tarde, la habitación tenía dos cucarachas y estaba supuestamente “recién arreglada” nos dijeron que nos daban un agua de cortesía y nunca llegó, pedimos una acomodación extra (paga) y no recibimos toalla ni almohada/cobijas. El desayuno es muy bueno, calificación honesta 2/5
Comment from Hotel Management
8 Apr 2024 by Juan Carlos Valencia Bertin Gerente General, Hotel Management
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en {hotel}.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En {brand}, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.
by A verified traveler
Posted 31 Mar 2024
Very clean and comfortable room for the family. Close to the beach and walking distance from the mall.
Comment from Hotel Management
1 Apr 2024 by Juan Bertin Gerente General, Hotel Management
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile.Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor.Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.
by A verified traveler
Posted 28 Mar 2024
I love this hotel. Simple and convenient close to the beach
Comment from Hotel Management
28 Mar 2024 by Juan Valencia Gerente General , Hotel Management
Muchas gracias por compartir su experiencia esperamos verlo pronto
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Juan Carlos Valencia Bertin Gerente General, Hotel Management
Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa MartaReciba un cordial saludo.
