Ratings based on 121 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Amazing view!. Amazing rooms
! Amazing food! Most Importantly Amazing Amazing STAFF Everyone is very helpful and friendly.
Comment from Hotel Management
27 May 2024 by Guest service, Hotel Management
Dear Ignacio,We are very pleased to read that you had such a wonderful stay with us and that our staff is amazing, helpful and friendly. This only motivates us to continue striving to exceed our guests expectations. Hopefully we will have the honor of serving you again.
by A verified traveler
Posted 24 May 2024
La vista es increíble
Comment from Hotel Management
25 May 2024 by Guest service , Hotel Management
Estimada Ingrid,Agradecemos mucho su preferencia y calificación. Nos motiva mucho ver que disfrutó su estancia y la vista! Esperamos poder servirle nuevamente
by A verified traveler
Posted 18 May 2024
Salomón & Víctor were incredible! Everything about this vacation was exactly what we needed. The resort is kept up well, the restaurant is delicious, the staff is friendly and courteous. I can’t think of a single complaint. Will be back, hopefully sooner than later!
Comment from Hotel Management
21 May 2024 by Guest service, Hotel Management
Dear Andrew,We feel honored to have served you and knowing that you had a great experience with us, motivates us to continue working to strive and make every guest have a memorable stay with us. We are also pleased to know that Salomon & Victor were incredible and we hope to have the privilege of serving you again, so we hope you do come back soon!
by A verified traveler
A Beautiful Sanctuary
Posted 18 Mar 2024 on HotelsIt’s a beautiful sanctuary in a dramatic setting. The rooms are unique and very comfortable. We enjoyed the quiet and privacy. The host is extremely welcoming.Food at the restaurant is outstanding. It’s a considerable walk down to the beach but once there it is amazing. After a hot day it was great to refresh in the infinity pool overlooking the ocean. We wished that the internet was a bit better. Finished on the outside of the cabana we stayed in need a bit of a refresh as does the pool.
Comment from Hotel Management
18 Mar 2024 by Guest Service, Hotel Management
Dear Carl,Thank you for choosing Zoa as your lodging option for your getaway in Mazunte. We are so pleased to read your review and to learn that you had a great stay with us. We appreciate all your kind comments that motivate us to keep on working to strive and make sure our guests have the best time with us always. We hope to service you again, sometime soon!
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Adriana Martinez, Hotel Management
Thank you for your feedback and service evaluation Neil. We hope you can visit us again soon!
by A verified traveler
Posted 16 Feb 2024
Funny story about how we ended up here. My partner and I had booked an Airbnb in Mazunte (Casa Indy) ready to go, however “I” booked the flight a day earlier by mistake. that’s on me and I take full ownership for this. As a result, I really wanted to make this extra day really special. I figured a 5star hotel would make up for it. It did! I saved the extra day.
This place was romantic for so many reasons. 1. Not a lot of people. 2. No kids 3. Quite places to be in love 4. The views 5. The sun rise and sun set 6. The food 7. The room, the room with everything yummy, spicy and delicious. 8. The private inclosed yard to have room service in. 9. Wales, we could see whales in the ocean from our room laying in bed. 10. The experience.
The things that I wish were better but not by the fault of the hotel. When I looked at the pictures I noticed a beautiful bathtub. I even brought special bubble bath to enjoy said bathtub. Mazunte is going through a severe drought and it’s recommended to conserve water. Although this was a shot in the heart for my relaxation, I understood and complied. Also, bugs, be ready and they can’t be avoided. Some small things to look over, you are brave and strong, what’s one big giant spider that your loved one can take care of.
This place makes the heart love and the passion ignite. The views, the experience, having your own private beach, the food, the romance. Ugh… it’s a no brainer.
Comment from Hotel Management
16 Feb 2024 by ADRIANA MARTINEZ, Hotel Management
Thank you immensely for taking the time to share your detailed experience with us. Your feedback means the world to us. It brings us immense joy to learn that your stay with us was truly unforgettable, as creating memorable experiences is the essence of what we strive for at ZOA.We deeply appreciate your understanding that embracing nature in all its forms is part of the enchantment of being in paradise. Your willingness to embrace every aspect of your surroundings speaks volumes about your adventurous spirit, and we're grateful for guests like you who truly appreciate the beauty of our environment.We eagerly await the opportunity to welcome you back to ZOA for another incredible experience in the embrace of nature's wonder.Warm regards,ZOA Staff
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
10 Apr 2024 by Adriana Martinez, Hotel Management
Gracias por su evaluación!
by A verified traveler from Woodland Park
Posted 25 Jan 2024
Soloman and his crew run the best Mexican beach hotel ever. Great food and drinks.
Soloman is a gracious, helpful host. We highly recommend Zoa, hope to be back again.
Comment from Hotel Management
26 Jan 2024 by Salomon Groman, Hotel Management
Dear John: Thank you for sharing your ZOA Experience! We hope you can visit us again soon!
by A verified traveler
Posted 13 Jan 2024
What a spot! We splurged on the master suite for 1 night and it was well worth it. The view was spectacular, the room excellent, the restaurant top, top quality and the private pool divine. Manager Solomon was kind and courteous and helped make our stay memorable.
Highly recommended for a special night or 2!
Tips: we brought champagne but they only had plastic glasses because of the pool so maybe bring your own.
There is a little tienda right at the foot of their driveway for budget water and snacks.
Comment from Hotel Management
13 Jan 2024 by AdriNa Martinez , Hotel Management
Thank you for your comments, and for sharing your ZOA Experience. We hope you can visit us again soon. Regards
by A verified traveler
Posted 7 Dec 2023
Awesome staff. Food was delicious. Views are unbelievable and location is very walkable to town. Highly recommend!
Comment from Hotel Management
16 Feb 2024 by ADRIANA MARTINEZ, Hotel Management
John: Thank you for sharing your experience at ZOA Hotel and for recommending us. We hope you can come back soon!Warm regards,ZOA Staff
