Ratings based on 50 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
Todo excelente y muy bonito lugar. Lo único que no nos gustó fue qué en la mañana estaban usando un taladro qué nos despertó y el menú no vale la pena por el precio de los platillos.
Comment from Hotel Management
21 Mar 2024 by Corina Córdova, Hotel Management
Gracias por su preferencia, tomamos en cuenta sus valiosos comentarios para mejorar.Los esperamos nuevamente.
by A verified traveler
Lovely hotel on the beach, but some small issues
Posted 2 Mar 2024 on HotelsReally lovely hotel in an amazing spot on the beach. The pool was brilliant! We were staying on the ground floor and you don’t really get much privacy as the doors open onto the communal pool area. The internet didn’t work in our room either. The room did feel it was missing a fridge as well, there was literally an empty fridge space for a fridge, so it was missed, especially in an area where you can’t drink the tap water. However, very clean and enjoyable stay,
Comment from Hotel Management
2 Mar 2024 by Corina Córdova, Hotel Management
Gracias por su estancia, tomamos en cuenta sus comentarios para seguir mejorando!
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Corina Córdova, Hotel Management
Gracias por su preferencia!
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
13 Feb 2024 by Corina Córdova, Hotel Management
Gracias por hospedarse en CASA Lú
by A verified traveler
Posted 22 Jun 2023
This is the nicest property in the area. It’s on the beach. The rooms are clean and the pool is warm. We enjoyed our stay.
Comment from Hotel Management
4 Aug 2023 by Corina Córdova, Hotel Management
Gracias por su preferencia! Los esperamos pronto!
by A verified traveler
Posted 26 May 2023
Really quality rooms, oasis in Mazunte
Comment from Hotel Management
30 May 2023 by Cory, Hotel Management
Gracias por su preferencia! Los Esperamos Pronto!
by A verified traveler
Posted 26 May 2023 on Travelocity
The location is excellent. The beach is beautiful but waves were pretty strong.
Comment from Hotel Management
30 May 2023 by Cory, Hotel Management
Gracias por su preferencia! Los Esperamos pronto!
by A verified traveler
Posted 1 May 2023 on Hotels
Comment from Hotel Management
30 May 2023 by Cory, Hotel Management
Gracias por su preferencia! Los esperamos pronto!
by A verified traveler
Posted 31 Mar 2023
Lovely location right on the beach. Excellent pool and room.
Reception staff was less than friendly.
Zero greetings as we passed them several times during our stay.
The bar staff were awesome! Very friendly, attentive and great.
Comment from Hotel Management
1 Apr 2023 by Cory, Hotel Management
Gracias por hospedarse con nosotros y recibimos con agrado sus comentarios. Nuestro staff de recepción le hace llegar una disculpa por su falta de atención, mejoraremos en el servicio y les esperamos pronto!
by A verified traveler
Posted 30 Mar 2023
We really loved our stay here. We don't typically spend this much for a hotel, but it was completely worth it. Mazunte itself can be really busy and noisy and this place has such a peaceful, lux vibe with a short walk to everything. The pool was super clean, you are right on the beach, the staff brings food and drink straight to you in the pool, and the staff was super helpful. I felt overall that the rooms could have been better cleaned. They made the bed but left a dirty floor mat and shower looked like it hadn't been touched. Also, if you plan on staying out late, get the code to get in. We got locked out one night, rang the door bell a bunch and eventually had to walk around through the beach and scale a small fence, which was not great for my husband who had a hurt back. Not a big deal but just FYI because Mazunte has a great night life and it's worth staying out later some nights and come back to your quiet spot on the beach.
Comment from Hotel Management
30 Mar 2023 by Cory, Hotel Management
Gracias por su estancia con nosotros, estaremos atentos a sus comentarios y mejoraremos en nuestro servicio para poder recibirlos pronto como se merecen,
