Ratings based on 726 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Property is not like any other Secrets I e stayed at before. Menu choices were horrible and food was not was horrible. Need to be updated. Overall I give this Secrets a 3
Comment from Hotel Management
12 Jun 2024 by eConcierge, Hotel Management
Thank you for sending us your rating. We regret to understand that his experience did not live up to his expectations as a repeat customer of our chain. We have taken note of his comments to take action to improve them. We hope to have the opportunity to provide you with a superior vacation in the future.
by A verified traveler
Posted 7 Jun 2024
This hotel was beautiful and well kept.
Comment from Hotel Management
12 Jun 2024 by eConcierge, Hotel Management
Gracias por hacernos llegar sus comentarios. Fue un placer haber sido sus anfitriones en sus vacaciones. Estaremos en espera de brindarle otra gran experiencia en Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 6 Jun 2024
I would stay again in this place
Comment from Hotel Management
12 Jun 2024 by eConcierge, Hotel Management
Thank you for sending us your comments Tomek. It was a pleasure to have been your hosts on your vacation. We will be waiting to provide you with another great experience at Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 5 Jun 2024
El servio y la comida muy buenos
Comment from Hotel Management
5 Jun 2024 by eConcierge, Hotel Management
Gracias por compartir la reseña de su estancia en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y deseamos tener una nueva oportunidad de hospedarle en este paraíso. Saludos.
by A verified traveler
Posted 3 Jun 2024
From the moment we arrived to when we left, we were treated like royalty. The staff was exceptional, always greeted and kind. The views are amazing, the vibes were chill. Good if you want to relax, all adults no kids which for us was great. They have Dreams down the road which is for families. We came to relax so it was awesome for us. Recommend Secrets if you’re there to have a more intimate time with your significant other.
Comment from Hotel Management
5 Jun 2024 by eConcierge, Hotel Management
Thank you Gerardo for sending us your comments. It was a pleasure to have hosted him on vacation and provided him with a relaxing stay with your significant other. We will be waiting to provide you with another great experience at Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
12 Jun 2024 by eConcierge, Hotel Management
Gracias por hacernos llegar sus comentarios. Fue un placer haber sido sus anfitriones en sus vacaciones. Estaremos en espera de brindarle otra gran experiencia en Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
20 May 2024 by eConcierge, Hotel Management
Gracias por hacernos llegar sus comentarios Enrique. Fue un placer haber sido sus anfitriones en sus vacaciones, lamentamos entender que su experiencia no cubrió del todo sus expectativas. Estamos abiertos a escuchar sus comentarios a través de cualquiera de nuestros canales oficiales.
by A verified traveler
Posted 30 Apr 2024
Beautiful view, helpful staff, great food options
Comment from Hotel Management
10 May 2024 by eConcierge, Hotel Management
Thank you for sending us your comments Adriana. It was a pleasure to have hosted her on her vacation. We will be waiting to provide you with another great experience at Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
20 May 2024 by eConcierge, Hotel Management
Gracias por hacernos llegar sus comentarios . Fue un placer haber sido sus anfitriones en sus vacaciones. Estaremos en espera de brindarle otra gran experiencia en Secrets Huatulco Resort & Spa.
by A verified traveler
Posted 16 Apr 2024
We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change.
The staff is very helpful, respectful I love the attitude and attention they give us .
Comment from Hotel Management
17 Apr 2024 by eConcierge, Hotel Management
Thank you very much for choosing Secrets Huatulco Resort & Spa again to host your most recent holiday.We are very pleased to know that you had an extraordinary stay, that the effort and daily work of all our team, our facilities, services, We have shared your comments about lighting and policies with our management areas for review and proposals for improvements.We look forward to welcoming you again very soon.
