Ratings based on 375 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2021
Bad service on my checkin, very bad organization.
No towels on the bathroom, no hot water on the shower, i called reception 4 times for get tv and A/C control remote.
The breakfast was included but take the people to another place because no restaurant,i n the hotel i was waiting almost 45 minutes for have breakfast.
by A verified traveler
Posted 10 Apr 2019
The murals painted throughout the exterior are beautiful, but the lack of attention to detail really took away from the experience. Towels, linens, and dishes in the breakfast room were all worn out, and things were clean on the surface but not well kept. We had mold behind the sink in our room, and one of our mattresses collapsed into the bed frame, which was very dirty underneath (and we had to fix it, we called the front desk but nobody ever came to help). The pool was fairly clean, but there were weeds growing up through the pavement cracks and the lounge chairs were very worn out. Also the area around the pool had not been swept in quite awhile - debris on our first day was still there a week later. There was one empty hot tub that was totally exposed with no caution sign, probably at least 4 feet deep, a potential hazard for kids and adults alike since it was right next to a walkway. Staff were not especially friendly, and just did the bare minimum. Food was expensive for the quality, and the location of the hotel is not ideal either. Next time we visit Huatulco, we will select a different hotel.
by A verified traveler
Posted 13 Feb 2019
by A verified traveler
Could be better
Posted 28 Jan 2019 on HotelsIt was ok
by A verified traveler from Victoria bc
Posted 14 Nov 2018
Dirty place
The Swimming pool was empty
Poorly designed sink leaked water on to the floor
by A verified traveler
Posted 20 May 2018 on Hotels
The room was ok but I think it's a 3 not a 3.5
Comment from Hotel Management
22 Jun 2018 by Econsierge, Hotel Management
Dear guest
Receive a cordial greeting, we appreciate your kind comment, which will help us to improve our service. We will be working on each of the points mentioned.
Excellent day
by A verified traveler from Canada
Too far away from anything. Had to taxi.
Posted 20 Mar 2018Pool was gross and unclean except 2 days out of 10. We were unable to use it during day as the chemicals finally were put on to clean. Could have cleaned pool at night so would be available to use during daytime. Almost all Lounge chairs mostly broken. Cigarette butts everywhere. Only saw sweeping of pool and outside pool area once in entire stay. Very costly for Beverages and poor food selection. Coffee pot was only addition in room. No cups no coffee or tea offered to use. Had a room with king bed ordered but gave me double bedroom until I complained. No mini fridge. Housekeeping kept room very clean and bed was comfortable. Would not stay there again. Staff were friendly.
by A verified traveler from USA
Review
Posted 4 Mar 2018Our bathroom was infested with cockroaches. The pool was nice though, and staff was pleasant.
by A verified traveler
Huatulco good pkace to relax.
Posted 25 Feb 2018 on HotelsThe trip was good the hotel I give a 3 stars because the balcony window was broke and the housekeeper did leave any hand towels. I am no picky but the hotel need better attention.
by A verified traveler
Posted 8 Feb 2018 on Hotels
Smaller scale all inclusive which met our needs. Thank you!
