Ratings based on 281 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Hotel muy limpio con una ubicación excelente, cerca a la playa de Zicatela y con un personal muy amable.
Comment from Hotel Management
5 Jun 2024 by Hotel DC, Hotel Management
Agradecemos sus comentarios y esperamos que nos vuelva a visitar pronto.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
14 May 2024 by Hotel DC, Hotel Management
Lamentamos la incomodidad, estaremos trabajando para ofrecer un mejor servicio.
by A verified traveler
Posted 7 Apr 2024
Overall ok,but a bit expensive for what it was. No hot water, luckily it was hot enough to be ok. One thing I did appreciate was that we could use pool even after we checked out.
Comment from Hotel Management
8 Apr 2024 by Recepcion , Hotel Management
Hola buenas noches, muchas gracias por su calificación para nosotros es muy importante.
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Hotel DC, Hotel Management
Hola que tal Buenos días, gracias por tomarse el tiempo de calificarnos como Hotel. Estamos todos como equipo trabajando en las mejoras y tener más productividad para que en su próxima visita sea de su total agrado.
by A verified traveler
Posted 27 Feb 2024
It is not easily accesible to the beach. There is no restaurant although they advertise a restaurant. We were charged 50 pesos for ice to take to our room. It is right on the 200 highway. So super busy and dangerous and loud.
Comment from Hotel Management
1 Mar 2024 by Recepcion , Hotel Management
Hola que tal buenos días, en nuestra plataforma esta especificada que no contamos con servicio de restaurante, en ningún momento se le ofreció el servicio de restaurante, de igual forma esta especificado que estamos a orillas de carretera 200, las caracteristicas estan especificadas en nuestro anuncio, lamentamos que haya pasado ese disgusto, pero nuestras atenciones fueron las más adecuadas a su estancia.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Hotel DC, Hotel Management
Hola que tal buenas noches, muchas gracias por el tiempo que se tomó en calificarnos, trabajamos arduamente de la mano con nuestro equipo de trabajo para mejorar en todos los aspectos.
by A verified traveler from Milton
Posted 15 Feb 2024
Staying here was an absolute nightmare, starting from check-in to the process and now to the process of refund from Expedia. There was no concierge at time of check-in, I had to wait 15 minutes of which I was just trying to drop my bags off to make a dinner/salsa class with friends. When given a room key I had no door handle and the room key didn't work. Then the concierge told me I'd have to get them every time to access my room (not acceptable) I went out for the evening then returned. There was no hot water(the purpose of me booking a hotel in Mexico) then there was also no internet access in my room - the staff had to give me backend access to their private network which I could only access in their lobby. I then shower and go to use the most disgusting hotel towel I've ever seen. At this time it's around 2am that I fall asleep to be awoken at 6am from some of the worst road noise I've ever heard. I vacated the hotel by 7am informing them I'd be requesting a refund through expedia. Now that process has also been a disaster. Expedia hasn't been able to reach the hotel for days, then upon doing so the hotel hung up on them. Expedia is informing me they can't issue any refund unless from the hotel. How this property is listed on Expedia is mind boggling. I have photos and videos of all I experienced and both the hotel and Expedia couldn't care less. Do not book this hotel if no matter the price.
Comment from Hotel Management
22 Feb 2024 by Recepcion , Hotel Management
Que tal buen día, lamentamos lo sucedido durante su estancia, en su momento hicimos todo lo posible por resolver lo sucedido en su habitación y darle una segunda opción de cambio de habitación, lamentablemente usted no aceptó y decidió abandonar la habitación a primeras horas en el segundo dia de hospedaje. De antemano pedimos unas sinceras disculpas por el disgusto pero hacemos lo posible por resolver en el momento.
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Recepcion , Hotel Management
Hola que tal buenas tardes, agradecemos que se haya tomado el tiempo para dedicarnos esta calificación que para nosotros es muy importante, le agradeceria si nos especificara cuales han sido sus disgustos o detalles, para así nosotros como Staff y como Hotel mejorar nuestros servicios.
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Recepcion , Hotel Management
Agradecemos su puntuación hacia nosotros, esperemos regrese pronto para brindarle una confortable y agradable estancia! Feliz noche!
by A verified traveler
Posted 11 Dec 2023
Cumplen con lo que proponen, excelente opción. Muy cerca de Zicatela, algo alejado de la punta
Comment from Hotel Management
14 Feb 2024 by Recepcion , Hotel Management
De parte del hotel y trabajadores le agradecemos por su puntuación Sr Marco, nos anima ya que vemos el resultado de nuestro esfuerzo! para ustedes nuestros huéspedes. Esperemos regrese pronto!!
