Ratings based on 25 Verified Reviews

3.2 out of 5
78% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Las vegas

Posted 8 Feb 2020
Tremenda perra pingaaa el peor hotel que estado en cuba me fui 2 noches antes de lo que habia pagado
Comment from Hotel Management
11 Feb 2020 by Mayanabo, Hotel Management
Lamentamos su sentir, pero revisamos su estancia y no hemos encontrado dificultades en la atención a su persona, sería bueno fuera más explícito y de esta manera nos puede ayudar a que otro cliente no se sienta mal como usted.
2 out of 5
by A verified traveler

Posted 27 Sep 2019 on Travelocity
We enjoyed the pool the beach and clean rooms. The Food was not cooked properly the white rice was very hard it seemed like it was not cooked . Overall food rating zero stars just Horrible every guest was complaining.
Comment from Hotel Management
28 Sep 2019 by Dirección, Hotel Management
Thanks for your comment, we will work on it, our food has always been praised by our customers,
2 out of 5
by A verified traveler from Louisville, ky

Posted 22 Sep 2019
Price to high for the conditions of the Hotel. The room was in very bad shape and dirty
Comment from Hotel Management
28 Sep 2019 by Dirección, Hotel Management
Thank you for your comment, our hotel is old, but we try to maintain good hygiene
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jun 2019
5 out of 5
by A verified traveler from Nassau.Bahamas

Posted 29 Aug 2018
My stay was really good, the staff amazing but I have to say that I was really disappointment with the Beach ,was really dirty reason why me and my family wasn't able to enjoy my Cuban waters. I will go again next year I hope I be able to enjoy the beach this time.
5 out of 5
by A verified traveler from Miramar, Florida

Posted 29 Aug 2018
Excellent experience in a really familiar hotel. Thank you very much.
1 out of 5
by A verified traveler

EXPERIENCIA NEGATIVA

Posted 4 Sep 2020 on Hotels
Hay que pagar el WIFI y el servicio alimentar no està al altura de lo que he pagado. Tuve que dejar el alojamiento 2 dias antes por un ciclon y el hotel no ofreciò ningun medio de transporte de emergencia para los huespedes en dificultad debido a la notificaciòn improvisa de la emergencia. Todavia estoy en la espera de la devoluciòn del dinero por las dos noches canceladas por parte de la propiedad.
Comment from Hotel Management
10 Sep 2020 by Administración, Hotel Management
Gracias por su comentario, esperamos su próxima estancia sea más placentera.
4 out of 5
by A verified traveler from Ibiza

Posted 28 Feb 2020
Hotel anticuado, pero bien ubicado. Destacamos por encima de todo el excelente personal que trabaja en el, asi como la buena comida.
Comment from Hotel Management
29 Feb 2020 by CA Mayanabo, Hotel Management
Gracias Carlos por su comentario. Cada día tratamos de mejorar los aspectos que pueden dar una mejor imagen a nuestros clientes, el hotel cumple 43 años el próximo 26 de Julio, le invitamos a regresar a nuestra instalación cuando lo desee.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Sep 2019 on Hotels
1 out of 5
by A verified traveler

Dirty beach, murky water, basic rooms!

Posted 16 Sep 2019 on Hotels
The beach and the sea were really dirty, there were mounds of seagrass and heaps of plastic, but different from the other hotels next door, here nobody seemed to care. Our room was in pretty poor condition too and there was neither a terrace nor a balcony. Definitely not worth the money, even though the food was nice and staff were very friendly.
Comment from Hotel Management
28 Sep 2019 by Dirección, Hotel Management
Thanks for your comment, we will consider it to improve
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