Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Perfect
Comment from Hotel Management
29 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We are ecstatic that you enjoyed your visit with us! Thank you for your review and support.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
Thank you for your positive rating, Deborah! We value your support and we hope to care for you again.
by A verified traveler
Posted 21 Apr 2024
Clean, easy access to shops, walking distance to a lot. Room was not super pretty for the price.
Comment from Hotel Management
21 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
Thank you for taking the time to leave us this review. We are glad that you enjoyed our location and cleanliness and we value your honest feedback. We would love another chance to care for you again in the future.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We appreciate your rating, Darla. We hope you will visit us again and give us another chance to earn those last two stars from you.
by A verified traveler
Posted 17 Apr 2024
Love the location and front porch.
Comment from Hotel Management
19 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We appreciate your kind review and support! We would love to care for you again.
by A verified traveler
Posted 14 Apr 2024
Because the hotel is the oldest in SANTA FE, the room was very small & crowded. only 1 wooden chair to sit on and no desk. The sink was in the room on a small vanity, again no where to put toiletries. The water in the shower took almost 1/2 hr. to get warm. We booked this hotel because it had a restaurant, but discovered it was closed 2 weeks prior. Not a good experience at those prices!!
Comment from Hotel Management
15 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
Thank you for taking the time to leave us a review, Arthur. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our team to improve and we hope you will give us another shot to impress you in the future!
by A verified traveler
Posted 13 Apr 2024
The valet never came. I just parked myself on street. I hope car is safe in morning. No dining options. No ambiance. Staff looks tired and over it. Not a good vibe. Rooms are small. No place to put luggage. Just uncomfortable and small.
Comment from Hotel Management
15 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We are sorry to hear that your experience with us was not positive, Nancy. We apologize that we missed the mark in many areas of your stay. We appreciate you bringing these concerns to our attention and we will work with our team to improve.
by A verified traveler
Posted 12 Apr 2024
Love the staff
Comment from Hotel Management
12 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We appreciate your positive review, Laura! We are so happy that you enjoyed our staff during your visit with us. We hope to see you again soon!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We are sad to hear that your experience with us was not the best. We value your honesty and we hope you will give us another shot to impress you in the future.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Kelsey H- Social Media Coordinator, Hotel Management
We are ecstatic that you enjoyed your visit with us, Patricia! Thank you for your kind review and support.
