Ratings based on 113 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Not great service
Posted 12 Oct 2023 on HotelsWe had a terrible experience from check-in to check-out.
The lady at front desk was rude, she almost didn’t say one word. The room AC was not working. I talked with them, they said they can’t fix and also did not have other room. We sleep two night at 90F. The breakfast suppose to open at 08:00 but it still close at 08:30. Lake of professionalism and management
by A verified traveler
Posted 26 Apr 2023
In room 219 Bathroom smelled of Sewage, no hot water in shower, air conditioning did not work. Hotel is along highway but able to drive into Santa Fe center in 1 minute.
by A verified traveler
Posted 11 Apr 2023
by A verified traveler
Posted 1 Nov 2019
Came in late from flight. At first, staff member for check in was pleasant. After we went to the room there was a staff change. The night desk person was unfriendly and rude. The listing claimed there was air conditioning but it wasn’t working. Desk says after a certain time of year, they switch to heat and if you want air you have to open a window. I explained the window is on a level that someone can walk up to window and climb in and is not safe. He got very annoyed with me and said it is safe. He was very rude about the situation and had no concern that my family did not feel safe. It is not possible to even just turn on fan to circulate air in the room. I do not recommend this hotel mostly for rude service.
by A verified traveler
Close to airport
Posted 26 Oct 2019 on HotelsThis hotel is a great stop for Granda airport, very close. Modern hotel, clean with nice rooms. Have stayed here twice although this time room was very cold. Free breakfast which was a bonus but i wouldnt recommended the restaurant. A short walk into Santa Fe is a better option.
by A verified traveler
Posted 11 Aug 2019 on Ebookers
First of all we arrived at the hotel and the receptionists manners were probably the worst I have ever recieved. Was making it hard for me to check in I don't know if it was because I was Gibraltarian or he was just making it difficult. Then he finally checked us in and when we get to the room with our baby and all our luggage l, the room was a mess and had not been cleaned from the last occupants. So we had to go all the way back to reception without any apologies and with a smile on his face he changed us to another room. This room was a lot better but still disappointing with views to the internal of the hotel.
Breakfast was not bad. The bread rolls where as hard as a rock the food mostly cold and the coffee was like dirty water. The rest wasn't bad good yoghurts and fruit.
The only good thing about the hotel was the free parking but was a disappointing stay.
by A verified traveler
just what we needed
Posted 6 Aug 2019 on HotelsGood hotel, good value, close to the airport - just what we needed
by A verified traveler
Posted 3 Jul 2019
by A verified traveler
Great Location
Posted 22 Jun 2019 on HotelsFantastic overnight stay - so convenient to the airport- 5 stars!!
