Ratings based on 74 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2023
It's always a pleasure to stay at Royal DeCameron. Security, a variety of dining options, family friendly, etc.
However, if you have a light sleep, it'd be a little hard since there's music until about 2 am (at the disco) and people start working very early. Thus, if they'd invest in room isolation, that would be great.
Moreover, I don't recommend leaving your valuables without security. Use the safe or carry your lock if you don't want to have a bitter experience.
Comment from Hotel Management
9 Jan 2024 by Verónica Arias , Hotel Management
Dear Johnny,Receive a cordial greeting from the Royal Decameron Punta Centinela hotel. We appreciate that you have taken the time to evaluate your experience at the hotel.Your comments will help us a lot to be able to improve in the different aspects that you have mentioned. At the moment, we are making a pla to improve our gastronomic variety. In addition, we are about to modify our cocktail menu to be able to have greater diversity.It will always be a pleasure to serve you.Greetings,Veronica Arias
by A verified traveler
Posted 8 Jun 2023
The beach was nice. The bathroom was old an unsafe. Also in the dining area there 3 big cats running around loose as they pleased. That was disgusting for me. I did not know they would let cats run aorund looking for food in the dining area. This was very unconfortable for me.
Comment from Hotel Management
10 Jun 2023 by Guest Service, Hotel Management
Dear Ms. Spencer Receive a cordial greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have taken the time to tell us about your experience at the hotel, we apologies for the bad experience.Regarding the comment that you have kindly shared with us, it is important to inform you that we are working every day to improve our guest satisfaction.About your disagreement, is important to tell you that our Hotel is located inside a resident zone, thats why you saw a lot of pets in our area, thats why now we working to prevent them from having contact with the guests who visit us daily.We hope to have the pleasure of serving you again in the next opportunity and to make your vacation the best experience.
by A verified traveler
Posted 10 May 2023
Comment from Hotel Management
21 May 2023 by Servicio al huésped, Hotel Management
Estimado Gary, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.
by A verified traveler
Posted 23 Apr 2023
Everything is excellent , very nice service
Comment from Hotel Management
2 May 2023 by Servicio al huésped, Hotel Management
Dear Welford, Receive a greeting from the Hotel Royal Decameron Punta Centinela.We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.
by A verified traveler
Posted 13 Apr 2023
Overrated place, no wifi at all, bad all inclusive service, all rooms with broken AC , for the price is a very bad choice.
Will never recommend or come back again
Comment from Hotel Management
16 May 2023 by Servicio al huésped, Hotel Management
Dear Luis, Receive a warm greeting from Royal Decamerón Punta Centinela, we appreciate that you taken you time to tell us about your experience at the hotel, we apologies for the bad experience tha you have, since this allowed us to know in detail the situation that affected your stay. We work really hard to make each of our guests' experiences memorable and we are truly sorry that the services that we provided did not was especial for you. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience.
by A verified traveler
Posted 6 Dec 2022 on Hotels
by A verified traveler
Posted 19 Jul 2022
Pictures look different
There is no good options in food
Comment from Hotel Management
20 Jul 2022 by Guest Service, Hotel Management
Dear María Eufemia,
Please receive a greeting from Royal Decameron Punta Centinela Hotel, we appreciate your time dedicated to transmit your experiences during your stay.
We regret not having met your expectations regarding our menu at our restaurants. We appreciate your comments that motivate us to get better.
We hope you visit us soon, so we can satisfy your expectations while you continue enjoying our services.
by A verified traveler
Posted 18 Mar 2022
Is a good place.
Comment from Hotel Management
22 Mar 2022 by Guest Service, Hotel Management
Dear María,
Receive a greeting from the Hotel Royal Decameron Punta Centinela.
We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.
We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.
by A verified traveler
Posted 2 Sep 2021
by A verified traveler
Posted 24 Aug 2021
The Gym was no t too good the machine are too old
Comment from Hotel Management
25 Aug 2021 by Quality Coordinator, Hotel Management
Dear Azalia Zurita,
Thanks for your stay and the comments.
We appreciate your feedback. We are taking your comments into consideration as we change and improve.
Sincerely,
Quality Coordinator
